Service Coordinator chez Atlantic Detroit Diesel Allison

The Service Coordinator is responsible for the general administration and coordination of the Off Highway (generator & marine) department. This role serves as the primary point of contact for customer service requests and the management of service and warranty jobs.

• Generate repair orders and schedule repair and planned maintenance tasks, ensuring customer purchase orders or payments are obtained as required.
• Ensure technicians have the necessary parts, supplies, and documentation to complete their assignments efficiently.
• Review job completion, verify the accuracy of parts and labor, and ensure all supporting documentation is in place to create the final customer invoice.
• Collaborate with the sales team to streamline customer deficiency repairs.
• Address customer concerns by providing support via phone and email, ensuring their service requests are met promptly.
• Assist the credit department with collections, as required.
• Manage warranty processes, including checking coverage, creating jobs, and preparing claims for submission.
• Interact with both internal and external customers and vendors to address warranty issues and follow up until claims are resolved.
• Review and allocate Work in Progress (WIP) weekly.
• Perform other duties as assigned and/or required to support the service department.

• Good customer service, communication, telephone and organization skills
• Self-motivated, dependable, driven individual who can work independently
• Ability to effectively build relationships with customers and coworkers
• Strong attention to detail, ability to multitask in fast paced environment with shifting priorities
• Ability to read and interpret technician writeups and summarize in a grammatically correct format. 

SKILLS & ABILITIES:

• Basic computer navigation skills required.
• Experience with Adobe Acrobat and Microsoft Office applications.

EDUCATION/EXPERIENCE:

• High school graduate or GED
• Experience in the power generation service industry preferred but not required. Willing to train the right individual.