Business Development Officer chez Navigator Credit Union

Description

Navigator Credit Union is looking for a full-time Business Development Officer for our Mobile, AL region. If you're a connector, a strategist, and a relationship-builder who thrives in the field and loves helping communities succeed—we’d love to meet you!

About the Role

As a Business Development Officer, you’ll lead Navigator Credit Union’s efforts to build strategic partnerships and deepen our presence with key employers and community markets. You’ll be responsible for growing our visibility, generating engaged new members, and driving adoption of products and services through employer and community partner channels.

You’ll work closely with branch leadership and cross-functional teams to execute strategic business development plans—delivering measurable growth while championing the credit union’s mission of empowering financial well-being.

REMOTE WORK ELIGIBILITY AND REQUIREMENTS:

Member Service Card Specialist is eligible for remote work. The decision to allow for remote work is within the sole discretion of NCU, and may not be offered to all employees. Team members who receive approval for remote work will need to read “Policy 6140: Remote Access” and sign the “Employee Device Policy Acknowledgement Form”. Employees working remote are expected to work in an environment that is free from distractions. Employees are also expected to follow all company policies at home, just as if you were in the office, taking special care to lock their computer during times it’s not being used. The employee will work with their manager to establish a schedule for in and out of office work. Employees are expected to be able to be available to come into the office at any time during a normal shift, if requested by their manager. In addition, webcams are expected to be uncovered at all times during the working day. Webcams are expected to be used any time an employee is in a meeting. The employee will also need to have internet speed of at least 100Mbps of download speed and 10Mbpd of upload speed of dedicated internet bandwidth.

Key Responsibilities

Strategic Growth & Partnerships

• Develop      and execute business development strategies that drive new, engaged member      growth in assigned community markets.
• Identify,      establish, and nurture high-value relationships with local employers,      community leaders, and organizations aligned with Navigator Credit Union’s      mission.
• Collaborate      with the Business Development Manager and branch teams to activate      business plans and ensure local market success.

Relationship Management

• Lead      regular engagement with key partners—providing updates, addressing needs,      and demonstrating the value of the credit union relationship.
• Serve      as the primary liaison for partner organizations, fielding requests,      coordinating activities, and representing Navigator Credit Union with      professionalism and care.
• Prepare      and deliver strategic business reviews to SEG and community leaders,      internal stakeholders, and the Navigator Credit Union management team.

SEG/Community Engagement & Outreach

• Plan,      promote, and execute financial education sessions, on-site events, and      targeted campaigns that drive member acquisition and deepen partner      engagement.
• Collaborate      with marketing and product teams to tailor outreach strategies for      specific segments, especially non-members.
• Represent      Navigator Credit Union at events, industry conferences, and local business      forums.

Leadership & Internal Collaboration

• Communicate      regularly with branches and internal teams—providing updates, sharing      insights, and aligning on member experience goals (including NPS and      loyalty).
• Oversee      community business development budget and assess ROI of partner programs      and outreach efforts.

Operational Excellence

• Ensure      technology, promotional tools, and engagement materials are current and      aligned with partner needs.
• Leverage      data to identify trends, uncover opportunities, and recommend strategic      adjustments.
• Stay      informed on financial services trends, community developments, and      competitor activity.

Qualifications & Experience

• Bachelor’s      degree preferred (or equivalent experience).
• 5+      years of business, sales, or relationship management experience 
• Prior      experience in financial services or business development strongly      preferred.
• Strong      presentation, communication, and stakeholder engagement skills.
• Proven      ability to manage multiple initiatives, analyze results, and adapt      strategies.
• High      integrity, self-motivated, and solutions-oriented mindset.
• Tech-savvy      with comfort in using CRM platforms, Microsoft Office, and digital tools.
• Ability      to travel locally and work occasional evenings/weekends as needed.
• High school degree or GED required.

Why Join Navigator Credit Union’s Team

• Be part of a purpose-driven      organization making a real difference in people’s lives.
• Competitive compensation and      performance-based bonuses.
• Comprehensive health and retirement      benefits.
• Professional development, growth      opportunities, and a collaborative team culture.
• A flexible, modern workplace where      innovation and impact thrive.

INTERPERSONAL SKILLS

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Able to use database, spreadsheet and word processing software suites to record and maintain records, with customer contact as necessary via form correspondence. · Able to learn and retain knowledge in depth for all debit card and ATM adjustment function; to follow Credit Card and ATM network regulations and comply with FRB Regulation E to limit potential liability for the Credit Union. · Able to multi task in a fast paced environment. · Must be a self-starter that is service focused for both internal and external members. · Ability to work both individually and as part of a team. · Above average communication skills both verbal and written and proven ability to work effectively with members to solve issues and advise.

ADA Requirements

PHYSICAL REQUIREMENTS

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including computer terminal and keyboard, microfiche reader, telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.