Senior Escrow Officer chez Empora Title

Today the real estate closing process is confusing, complex, and filled with unfair costs to the consumer. These consumers are left without an advocate, nor do they feel like they know enough about the process to advocate for themselves. To make things worse, the real estate industry has been slow to deliver a customer-first experience or cost-saving automation, and homebuyers and sellers are left with piles of paperwork and fees they don’t understand. At Empora, we’re a team of technologists and real estate experts passionately delivering transparency, ease, and equity to this outdated, $36 billion industry.

Our mission is to make it easy to buy and sell real estate.

We are deeply connected to making the closing process fair, transparent, and empowering. We believe in fast delivery, smart implementation, and constant iteration to solve problems and delight customers. Empora team members enjoy significant autonomy while making meaningful impact through innovative technical solutions, and give individuals the power to drive their own projects and results. If you’re energized by the impact you can make at Empora, we’d love to talk to you! 

Senior Escrow Officer

Location: Columbus, Ohio
Department: Escrow

About the Role
The Senior Escrow Officer is a trusted and skilled professional responsible for managing complex escrow transactions from open to close. With 5+ years of escrow experience, this role requires deep knowledge of escrow processes, exceptional organizational skills, and the ability to foster strong client relationships. The Senior Escrow Officer ensures smooth, accurate, and timely closings while serving as the primary point of contact for clients, lenders, realtors, and other stakeholders.

Key Responsibilities

• Manage a full pipeline of escrow files from opening through funding and recording.

• Serve as the primary client contact, providing exceptional communication and proactive updates throughout the closing process.

• Review contracts, title commitments, closing instructions, and loan documents for accuracy and compliance.

• Prepare and balance settlement statements, ensuring accuracy of funds received and disbursed.

• Resolve complex issues by collaborating with underwriters, title curative, lenders, and internal teams.

• Mentor and support junior escrow team members to foster knowledge growth and consistency.

• Maintain compliance with company policies, state regulations, and industry best practices.

Core Competencies

• Client-Focused: Builds strong relationships with clients and referral partners through responsive, proactive communication. Creates a smooth and positive closing experience.

• Expertise: Brings deep knowledge of escrow and title processes, confidently handling complex and high-volume transactions.

• Problem Solver: Anticipates and resolves issues efficiently, minimizing risk and delays.

• Organized: Effectively prioritizes multiple files and deadlines while maintaining accuracy.

• Collaborative: Works seamlessly with internal partners (Escrow, Curative, Post Closing) and external parties (agents, lenders, buyers, sellers).

• Leadership: Mentors team members by sharing best practices and providing guidance on challenging files.

• Detail-Oriented: Reviews every document and disbursement with precision to ensure compliance and accuracy.

What We’re Looking For

• 5+ years of escrow officer experience (with proven ability to manage full files independently).

• Strong client relations skills, with the ability to handle challenging conversations with professionalism and empathy.

• Knowledge of escrow, title, lending, and real estate transactions.

• Experience with escrow/title software systems.

• Strong written and verbal communication skills.

Why you’ll love working here: 

Empora offers a unique opportunity to have a significant impact on our product and the trajectory of our company, as well as meaningful growth opportunities for our team members. We are passionate about creating an environment where you can do work you're extremely proud of with a team of high-caliber individuals.

Additionally, you'll enjoy these benefits!

• Competitive compensation

• Comprehensive medical, dental, and vision coverage and HSAs (we cover 100% of employee premiums and 75% of dependent premiums)

• Short and Long Term Disability coverage, and Basic Life Insurance

• Paid parental leave

• Flexible vacation policy

• Technology and office setup provided so you can do your best work

• 401(k) matching

This position requires the final candidate to successfully pass an E-Verify check

Empora Title is proud to be an Equal Employer Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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