Retail Manager chez La Jolla Group

LEADERSHIP & RESPONSIBILITIES

LEADERSHIP
• Creates and take accountability for a consistently positive work environment that increase productivity, decreases unwanted turnover and enhances the customer experience
• Manage and supervise staff of sales associates, Assistant Manager(s) and Key holders.
• Provides and open door policy where employees are free to express their concerns and feelings without fear of retaliations or ill will
• Communicates performance goals and Brand Standard and hold all subordinate employees to the standard

HUMAN RESOURCES
• Recruits, interviews, and selects the best candidates for job openings with reflect the O’Neill Brand Standard
• Coaches and develops employees for current and future responsibilities, including store management
• Creates a learning environment in the store; implements company training programs including but not limited to customer service, selling skills, product information, store operations, M.O.D., and 5 minute meetings
• Allocates time for employee development depending on individual needs.
• Retains the right employee in the right jobs and removes employees who do not meet expectations in partnership with the District Manager / Territory Manager.
• Prepares and administers performance reviews in a timely manner
• Prepares and administers employee discipline in a fair and consistent manner
• Ensures that the store is in compliance with all employment, State and Federal laws, including but not limited to wage and hour, human rights and equal employment opportunities

PERSONAL DEVELOPMENT
• Exemplifies Company values and behaviors consistently
• Ensures that personal appearance reflects the Action Sport Lifestyle and Attitude of the La Jolla Group Brands
• Seeks and acts on written and verbal feedback; seeks out learns new skills
• Maintains a healthy balance between work and personal life

COMMUNICATION
• Displays professional written and verbal communications, when performing all business transactions, with customers, fellow employees or the corporate office staff
• Maintains open and positive relations with staff, peers, corporate office staff, and District Manager

FINANCIAL AND OPERATIONAL RESPONISIBILITES

FINANCIAL
• Efficiently plans tasks, manages execution to achieve financial goals/results within budget and on time by setting daily goals, analyzing monthly plans and managing labor hours
• Develops plans for accomplishing objectives and monitors progress.
• Ensures that all customers transactions are accurately processed and recorded
• Resolves any equipment malfunctions in a timely manner
• Ensures that all necessary store supplies are available as needed

LOSS PREVENTION
• Ensures that the store protects company assets through promoting awareness of LP best practices including but not limited to employee bag checks, shoplifting controls (internal & external), perpetual counts, zone coverage, and silent witness hotline.
• Reports suspected or known theft to supervisor, District Manager / Area Manager or Silent Witness Hotline
• Maintains acceptable inventory shrinkage, not exceeding established goals
• Complies with daily cash handling and banking procedures
• Maintains the store security systems including security cameras, inventory control tags and burglar alarms.
• Ensures that all policies are followed specific to inventory control, including executing required annual physical inventories, paperwork flow, over/short logs, markdowns, timeliness of reporting, receipt of goods, merchandise transfers and all other related inventory matters

OPERATIONS
• Ensures proper execution of visual presentation standards and promotional events set ups
• Ensures store is clean, organized and operational
• Complies with and ensures staff follows all daily, monthly, quarterly and year end filing requirements
• Adheres to and ensures all employees are working safely and following established safety best practices

CUSTOMER SERVICE EXPERIENCE RESPONSIBILITIES

CUSTOMER
• Ensures sales associates and management staff are friendly, knowledgeable about our products, and represent the La Jolla Group standards
• Ensures store exceeds customer expectation
• Improves customer experience in store through recognizing customer service successes, coaching to improve performance and empowering staff to appropriately use their best judgment in all customer service matters.
• Is personally available to all customers to communicate and identify their needs and address their questions and concerns

PRODUCT
• Provides customer and merchandise feedback as needed or as requested
• Provides input and influence to convey product ideas from customer to Store Manager

EDUCATION - EXPERIENCE

EXPERIENCE
• 2-3 years previous retail or customer service oriented experience with 6 months in a comparable management role OR bachelor’s degree with 1 year related retail experience

EDUCATION
• High School graduate or equivalent

PHYSICAL DEMANDS
• Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds with assistance, occasionally on both the sales floor and in the stockroom.
• Ability to operate cash register and fold and display merchandise
• Ability to work on the store sales floor for extended period – 85% or more of assigned shift
• Ability to communicate through oral interactions

La Jolla Group provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. La Jolla Group takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.