Commercial Lines Support Leader chez Alera Group

Alera Group is looking for a Commercial Lines Support Leader. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

• Encourage process simplification and continuous improvement across the team

• Coach team members to deliver exceptional customer support, providing day-to-day guidance to build skills and knowledge

• Conduct regular performance appraisals, set metrics for accountability, and deliver feedback through scheduled and special reviews

• Make effective independent decisions on day-to-day issues while involving team members in collaborative decisions aligned with company values

• Lead hiring, onboarding, and training efforts; design and monitor training programs with documented competencies and ongoing development opportunities

• Support goal setting and planning by helping the team develop action plans, timetables, and preventative strategies for potential service or system interruptions

• Organize and facilitate team huddles and quarterly meetings (using the Traction Level 10 format); encourage participation and update resources and procedures as needed

• Administer departmental policies and procedures, including audits of system activity, accuracy checks, and EPIC/carrier website oversight

• Associate degree and/or 2+ years of related experience or equivalent combination of education and training; commercial insurance experience required

• Proficiency in Microsoft Word, Excel, Outlook, Applied Epic, and internet navigation

• Strong language skills with the ability to read, analyze, and interpret insurance policies, coverages, documents, and regulations

• Skilled in writing reports, business correspondence, and effectively presenting information to managers, agents, clients, and carrier representatives

• State-specific insurance license required

This job is expected to be performed on-site in the office.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

Salary range is $75K to 92K per year.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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