Homeoffice Business Analyst chez Akima, LLC
Akima, LLC · North Bethesda, États-Unis d'Amérique · Remote
- Professional
Work Where it Matters
Akima Data Management (ADM), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At ADM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, ADM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, ADM delivers agile and innovative cloud and IT services and solutions that enable mission dominance.
As an ADM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:
Akima Data Management (ADM), an Akima, LLC company provides turnkey solutions that offer better systems, tools, and methods to further your goals, reduce costs, and streamline operations. From requirements analysis, design, and implementation to operations and training, ADM's personnel are well-versed in best practices across Enterprise IT, Mission Support Services, and Specialized Technologies.
We are looking for an experienced and versatile Business Analyst to serve as a key liaison between our business stakeholders and IT teams. This role is responsible for analyzing, defining, and documenting requirements for projects on our two primary enterprise platforms: ServiceNow (for IT Service Management and operations) and Salesforce (for Customer Relationship Management). The ideal candidate will possess strong analytical skills and have hands-on experience with both platforms, ensuring that technology solutions effectively support our integrated business processes
Responsibilities:- Requirements Elicitation & Management: Lead workshops, interviews, and analysis sessions to elicit, document, and manage business and functional requirements for both ServiceNow and Salesforce initiatives.
- Cross-Platform Analysis: Analyze business processes that span across departments and systems, identifying opportunities for integration and optimization between ServiceNow and Salesforce.
- Process Modeling: Create detailed process maps, use cases, user stories with acceptance criteria, and functional specifications to clearly articulate business needs to technical development teams.
- ServiceNow Focus:
- Work with stakeholders to define requirements for ServiceNow modules such as ITSM (Incident, Problem, Change), ITOM, and CSM.
- Translate business needs into ServiceNow catalog items, workflows, and platform configurations.
- Salesforce Focus:
- Collaborate with sales, marketing, and service teams to gather requirements for Sales Cloud, Service Cloud, and other Salesforce applications.
- Define specifications for custom objects, fields, validation rules, and process automation.
- Stakeholder Collaboration: Serve as the primary point of contact between business users and the ServiceNow/Salesforce development and administration teams, ensuring clear and consistent communication.
- Testing & Validation: Develop test plans, manage User Acceptance Testing (UAT), and validate that deployed solutions meet the specified business requirements.
- Documentation & Training: Create and maintain comprehensive project documentation and support the development of user training materials.
- Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field.
- 4+ years of experience in a Business Analyst role.
- Demonstrated hands-on experience with both the ServiceNow and Salesforce platforms.
- Strong understanding of core business processes related to ITSM (e.g., incident management, change management) and CRM (e.g., lead-to-cash, case management).
- Proven ability to work in an Agile/Scrum environment, including writing detailed user stories and acceptance criteria.
- Excellent analytical, problem-solving, and communication skills, with the ability to translate complex concepts for both technical and non-technical audiences.
- Proficiency with business process modeling tools (e.g., Visio, Lucidchart) and project management software (e.g., Jira, Azure DevOps).
Desired Qualifications:
- One or more certifications in ServiceNow (e.g., Certified System Administrator - CSA, Certified Implementation Specialist - CIS).
- One or more certifications in Salesforce (e.g., Certified Administrator, Certified Business Analyst).
- Experience working in government contracting, healthcare, or another regulated industry.
- Familiarity with integration technologies and principles for connecting enterprise systems.
- FDA experience highly desired.
- Must be a US citizen and/or green card holder and be able to obtain public trust clearance.
