Temporary IT Support Technician chez BERKELEY COUNTY GOVERNMENT, SC

About the Department

This position typically provides performance of the daily operations and functions necessary to maintain computer systems and related data processing equipment.

ESSENTIAL JOB FUNCTIONS:

• Loads peripheral equipment with selected materials such as printer paper for operating runs. 
• Observes and troubleshoots equipment operation and error lights to detect malfunction.  
• Records problems which occur an
• Answers telephone calls to assist computer users encountering problems. 
• Maintains equipment, software and media inventory records. 
• Performs diversified duties including answering incoming telephone calls, entering information and data into the computer system, drafting, editing and distributing correspondence as well as other related duties as assigned. 
• Troubleshoots existing applications and consults with IT staff for solutions on computers.
• Performs system maintenance functions as directed including windows and office updates and other software updates.
• Educates office personnel in the use of software and utilities.
• Maintains PC workstations.
• Serves as first contact for helpdesk operations.
• Troubleshoots hardware problems on workstations, printers and copiers
• Researches technical issues as well as future products that may beneficial.
• Utilizes existing software to keep an inventory and maintenance agreements and contacts technicians for equipment repairs.
• Analyzes problems to develop solutions involving computer hardware and software.
• Oversees the daily performance of computer systems.
• Performs other duties as assigned.

Position Duties

• Associate’s degree in a related field;
• Two (2) years of computer experience;
• Or equivalent education, and/or experience.
• Must have and maintain a valid driver’s license for South Carolina with safe driving record;

• A+ certification desired;

• Basic knowledge of standard cabling practices and cabling color codes;

• Departmental testing may be administered during interview;  
• A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file.

• Skill in excel with attention to detail for working with departmental projects.
• Skill in filing, customer service, math, data entry and correct grammar usage.
• Skill in the use of general office equipment.
• Ability to be detail oriented and have excellent customer service and communication skills, both written and oral. 
• Ability to efficiently complete tasks by following established guidelines/procedures with minimal direct supervision.
• Ability to use computers.
• Ability to repair, develop or install software, hardware and systems.
• Ability to establish policies and create plans for and guide implementation of systems.

Minimum Qualifications

This position requires the employee to reach, pull and push with hands and arms; stand; use hands to handle, feel, finger, grasp or operate objects, tools or controls; sit; climb or balance; stoop, kneel, crouch or crawl; use mental acuity and repetitive motion; and walk, talk and hear. The employee must frequently lift and/or move up to forty (40) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Other Qualifications

The work is regularly performed in a relatively safe, secure and stable work environment. The number of hours worked will vary depending on the assignment. Hours will not exceed twenty-nine (29) hours per week. Normal work hours are between 9:00 a.m. to 5:00 p.m. Monday through Friday with the ability to work after hours when necessary. Scheduled hours/days, job location, duties and any other information contained herein is subject to change.