Hotel General Manager chez Hampton Inn & Suites / Home2 Suites Las Vegas (Donohoe Hospitality)

Join Our Team at Hampton Inn & Suites/Home2Suites Las Vegas

At Hampton Inn & Suites/Home2 Suites Las Vegas, we are always on the lookout for the brightest and most talented professionals in the hospitality industry. Our team is dedicated to creating unforgettable experiences for our guests, and we believe that starts with hiring the best.

Working at this hotel offers a unique and exciting opportunity for several reasons. Firstly, the hotel's prime location across the street from the convention center and just a mile from UNLV makes it a hub for both business and leisure travelers. This means you'll have the opportunity to interact with a diverse range of guests, including conference attendees and university visitors.

The proximity to entertainment venues like the T-Mobile Arena, just a few miles away, allows you to be part of the vibrant Las Vegas scene after your shift, where concerts and professional hockey games are regular events. Additionally, the Monorail station is only a quick walk away, providing easy access to the heart of Las Vegas.

Position Summary

Donohoe Hospitality is seeking a strategic and results-driven General Manager to lead operations at the Hampton Inn & Suites/Home2 Suites Las Vegas.

The ideal candidate thrives in a dynamic, ever-changing environment and embraces it as an opportunity to lead, innovate, and inspire. They bring a thoughtful, agile approach to leadership—demonstrating resilience, a commitment to excellence, and a passion for elevating financial performance, guest satisfaction, and team engagement. A proven track record of improving economic outcomes, enhancing guest services, and expanding the property's competitive presence in the local market is essential. Hotel General Manager

Essential Functions

•  Develop, administer, and control the hotel revenue and expense budgets.
• Analyze Profit and Loss and General Ledger statements.
• Review and approve the hotel payroll.
• Authorize direct bill accounts and monitor the administration of accounts receivable.
• Provide direction, input, and approve the hotel marketing plan.
• Review guestroom inventory management to ensure maximization of guestroom/suite revenue.
•  Ensure proper selection, training, counseling, and motivation of hourly employees. Hire, train, and motivate management employees.
• Meet with and solicit comments from guests regularly to determine their level of satisfaction with all guest services and facilities.
• Monitor results of guest comment cards. Take appropriate corrective actions.
• Respond and follow up on all written guest complaints.
• Maintain an active and visible position in the hotel.
• Develop and maintain rapport with competitor hotels, the Visitors Bureau, Chamber of Commerce, etc.
• Conduct regular leadership, sales, and staff meetings.
• Ensure responsibilities and goals of managers are adhered to.
• Ensure guest service in all areas meets hotel standards.
• Approve of employee schedules.
• Responsible for a safe working environment to reduce the risk of injury and accidents to employees and guests.
• Ensure accident reports are promptly completed in the event of employee or guest injury.
• Audit to ensure guestrooms, public spaces, grounds, work, and kitchen areas meet sanitation and cleanliness standards.
• Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
  
  

Core Experience Requirements

1. Hotel Operations Management

   • Overseeing daily operations across departments (front desk, housekeeping, maintenance, etc.)
   • Ensuring smooth guest experiences and service delivery

2. Financial & Budget Oversight

   • Managing budgets, forecasting, and financial reporting
   • Driving profitability through cost control and revenue optimization

3. Team Leadership & Development

   • Hiring, training, and mentoring staff
   • Building a strong workplace culture and ensuring high employee engagement

4. Sales & Revenue Strategy

   • Collaborating with sales and marketing teams to drive bookings
   • Implementing revenue management strategies to maximize occupancy

5. Customer Experience & Service Excellence

   • Maintaining high guest satisfaction scores
   • Handling escalated guest concerns and ensuring service recovery

• Previous hotel management required

 Key Compentencies 

Leadership & People Management

• Team Building: Fosters a collaborative, high-performing team culture.
• Coaching & Development: Invests in staff growth and succession planning.
• Decision-Making: Makes sound, timely decisions under pressure.

Stategic Thinking

• Business Acumen: Understands financial drivers, market dynamics, and operational strategy.
• Vision & Planning: Sets clear goals and aligns teams to achieve long-term success.
• Change Management: Leads through transitions and adapts strategies to evolving conditions.

Guest Experience Excellence

• Service Orientation: Champions a guest-first mindset across all departments.
• Problem Solving: Resolves guest issues with empathy and efficiency.
• Quality Assurance: Maintains high standards in cleanliness, service, and amenities.

Operational Expertise

• Efficiency & Organization: Streamlines processes to maximize productivity.
• Compliance & Safety: Ensures adherence to brand standards, legal requirements, and safety protocols.
• Technology Savvy: Leverages systems and data to improve performance.

Communication & Collaboration

• Interpersonal Skills: Builds strong relationships with staff, guests, and stakeholders.
• Conflict Resolution: Navigates challenges with diplomacy and fairness.
• Community Engagement: Represents the hotel in local partnerships and initiatives.

•  Ability to communicate clearly and respond promptly.
• Ability to maintain a calm demeanor in a fast-paced environment.
•  Ability to handle any emergency.

Benefits and Perks 

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify 

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently. 

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.