Deposit Ops Specialist II- Territorial Savings chez Bank of Hope

1. Responsible for processing multiple functions assigned with minimal supervision of the following units timely with proficiency:

Deposit Support - Process centralized functions to support branch deposit operations, including daily reconciliation of various accounts relating correspondent banks, cash inventory orders and shipment to FRB, check adjustments, and ATM & Debit Card Settlements. Reconcile bank-use demand deposit account activities and other bank-use accounts, such as cashier’s checks and CD interest checks. Perform the review of dormant/controlled deposit accounts, filing of abandoned property escheatment, annual tax reporting, monthly and quarterly mandated reporting and remittances of IOLTA or bankruptcy accounts. Monitor overdraft activities of sensitive accounts and excessive transactions on deposit accounts subject to Reg D. Prepare the bank-level G/L Certification for the deposit related GL accounts.

Deposit Service - Handle inquiries for deposit-related products and services, customer account change requests and review sensitive deposit account changes through AEM, and documentation for deposit accounts from branches and deposit servicing departments. Centralized deposit services for brokered or state deposits, IRA Administrations, and handling of verification of deposit requests. Perform review of branch certification packages for the financial reporting.

Branch Advisory – Handle inquiries from branches/internal departments related to deposit operations policies and procedures. Provide the 1st level support for deposit processing system supports for end-users. Develop training materials necessary for deposit operations related applications and procedure changes for timely delivery, working with HR T&D Department.

Payment Support - Item Processing/EFT Handle exception processing of checks, ACH, and Debit Cards transactions. Perform Debit Card maintenances, Regulation E Error Dispute Claims, Special ACH Return, Incoming Chargebacks, Exception Item (EIM) end of day processing, daily reconciliation of EIM ending balances, and Collections. Performs daily large items verification, rejected/Non-posts, fraudulent checks monitoring, customer account adjustments related to in clearing and clearing transactions, stop suspects review, and daily balancing of relating accounts and journal entries.

2. Report suspicious or unusual activities to direct supervisor or manager for review.

3. Maintains a certain level of awareness in areas of regulatory compliance including BSA, loss prevention, information and physical security and adherence to Bank’s policies and

4. Comply with the Bank’s security program, including but not limited to:

1. 1. Review and comply with the End-User Computing Agreement
   2. Acquire good knowledge on functions and usage of computer systems as related to the assigned job functions.
   3. Be current and knowledgeable in industry’s trend in safeguarding the Bank against confidential data leak, identity theft, fraudulent activities, and computer security threats.

Job Qualifications/Requirements

• Required: Ability to start and finish the assigned duties on time with accuracy.
• Required: Ability to work with others within the team.
• Required: Good written and oral communication skills.
• Required: Ability to communicate effectively.
• Required: Ability to understand variety of technical instructions and apply them as instructed.
• Preferred: Basic knowledge and understanding of deposit operations related regulations and banking practices (Branch operations, etc.)
• No prior experience with ACH processing is required. You will be provided with all the training you need to succeed in this role.

The salary range for this full-time position is $19.00 Hourly - $22.00 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.