- Professional
- Bureau à Bronx
The Clerk is responsible for performing clerical duties, receptionist, and communication functions necessary to support professional and auxiliary activities in the unit. He/she works under the direction and supervision of the professional nurse and nurse manager.
- Greet patients and families warmly upon arrival
- Verify patient identity and confirm appointments
- Collect/update demographic and insurance information
- Obtain signed consent forms (treatment, vaccination, etc.)
- Check patients in/out using EHR system
- Answer incoming calls promptly and professionally
- Triage calls to appropriate staff (nurse, provider, billing, etc.)
- Take and relay accurate phone messages
- Provide basic information on clinic hours, policies, and routine procedures
- Scan/upload documents (immunization records, external labs, etc.) into EHR
- Maintain accurate and up-to-date patient records
- Ensure documentation is HIPAA compliant
- Assist with obtaining medical records from outside facilities
- Communicate effectively with nursing and clinical team
- Verify vaccination status and prepare forms for nurse/provider review
- Ensure age-appropriate screening forms are completed
- Maintain a calm, child-friendly environment
- Help reassure and engage pediatric patients and families
- Provide forms for school/daycare (physical forms, immunization records, etc.)
- Keep office supplies stocked (e.g., clipboards, forms, pens)
