Customer Service Representative chez Yamazen

Description

Customer Service Representative

Ready to build your career with a team that values your ideas, celebrates your wins, and empowers you every day? At Yamazen, customer service isn't just a task—it's the heart of what we do. Join us as a Customer Service Representative, where you’ll play a key role in connecting customers with solutions and creating positive experiences that matter.

Key Responsibilities

• Enter, review, and verify customer orders for accuracy, including part numbers, quantities, pricing, and delivery details.
• Respond promptly to customer inquiries regarding product availability, order status, shipment tracking, and lead times.
• Maintain and update customer account records in company systems.
• Collaborate with warehouse, logistics, and sales teams to ensure timely and accurate order fulfillment.
• Research and resolve order discrepancies by working with vendors, internal departments, and customers.
• Provide clear and professional communication to customers via phone and email.
• Monitor back orders, special orders, and warranties, keeping customers informed of progress.
• Document order activity according to company procedures.
• Support process improvements, special projects, and other duties as assigned.

Qualifications

Skills and Qualifications

• High School diploma or GED required.  Associates or Bachelors degree preferred.
• 1–3 years of customer service, order entry, or related administrative support experience preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications and ability to navigate order management systems.
• Exceptional attention to detail and strong organizational skills.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• Solid problem-solving skills and a proactive mindset.
• Professional and positive customer service orientation; works well both independently and in a team environment.

Why Join Us?

• 100% Company-paid Benefits……
• New building and facilities.

Compensation and Benefits:

Range: $47-66k

Yamazen Inc. provides a competitive compensation package including salary and semi-annual bonus opportunities.  100% Company Paid (employee only) medical, dental, vision, short- & long-term disability, life and AD&D insurance, 401K with company match, and more!

Time off:  Vacation / Personal sick days / Company paid holidays

Misc:  Flexible work hours, Bi-weekly catered lunches, new car discount program, Employee Assistance Program.

No phone calls please.

Yamazen is an equal opportunity employment company. All applicants are considered regardless of age, race, sex, color, national origin, religion, marital or veteran status, sexual orientation or any other protected status.