IT Engineer chez NexusTek

Who you are 

Proactive and independent IT technical expert who maintains an onsite presence and representation for IT services acting as the hotel IT engineer for the applications, systems, and infrastructure the company architects, deploys, manages, and maintains. Be the representative for NexusTek at the assigned hotel(s) delivering exceptional customer service and responsiveness. You are a skilled communicator on all levels. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.  

You know how to:  

• Meet with hotel management team to discuss current issues, ongoing projects, budgetary items. Exercise discretion and independent judgement on significant issues and plans for the hotel assigned. Be a part of the Hotel Management team. Apply unique knowledge and expertise of hotel applications and systems to maintain the highest levels of uptime, availability and performance.
• Consult with customers (on-site) on all technical support issues - this includes but is not limited to specification of software applications and or equipment requirements.  Make independent decisions and recommendations 
• Create VLAN’s, port assignments, wireless network design (creation of SSID’s and specific subnets). This also includes overall management and troubleshooting of Internet service coming into the hotels. 
• Perform basic switching, firewall, and wireless configuration and troubleshooting.
• Install, configure, troubleshoot Layer 2 and Layer 3 switches and associated technologies. 
• Install, configure, troubleshoot routers used for internal routing, ISP connectivity and MPLS deployment.  
• Manage and troubleshoot firewalls to include, content filtering rules/whitelisting, IPS/IDS rules/whitelisting, access-list creation, etc.
• Install, configure, upgrade, and troubleshoot business and enterprise class wireless solutions.  
• Install, configure, upgrade, and troubleshoot in private and public cloud-based networking solutions including but not limited to virtual networks, site to site connectivity, virtual firewalls, and routing tables. 
• Install, configure, upgrade, and troubleshoot business and enterprise class servers including virtualization in single and clustered scenarios using Microsoft and VMware hypervisors. 
• Install, configure, upgrade and troubleshoot business and enterprise class storage systems including but not limited to network attached storage systems.  This includes iSCSI and fiber connected systems. 
• Install, configure, upgrade and troubleshoot domain controllers, file servers, print servers, application servers and remote access servers.  
• Manage Microsoft 365 and Entra – account creation, license assignment, etc. 
• Manage local Active directory -  account management, permissions, DNS, GPO creation. 
•  Troubleshoot highly specialized issues related to hotel systems and applications (PMS, POS, Key, Central Reservations, Credit Cards, Energy Management, etc.). This also includes management of PMS interfaces and some DB administration. 
• Create and manage the on-going technical site documentation. 
•  Provide troubleshooting of server OS’s, hardware, etc. This also includes the creation of new virtual servers when requested from vendors. 
•  Independently perform file/server restoration from nightly backups, in the event of a failure.
• Work with the hotel engineering staff to test UPS systems and transfer to generator in the event of a power failure.
• Communicate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio.
• Lift up to 50lbs., pulling cable, tying up wires, crawl on floors to reach equipment, and load equipment.

You have advanced working knowledge in the following technologies: 

• Microsoft Operations Systems 
• Microsoft Server 2012 – present 
• Workstation/server hardware 
• Peripheral devices including printers and scanners 
• Routers, switches, and firewalls 
• Cloud and virtualization-based technologies  
• Client/Server applications  
• Office 365 (Exchange Online, SharePoint Online, Teams, Azure Active Directory, Intune/Endpoint Manager)  
• Azure IaaS and Azure Virtual Desktop 
• E-mail Spam Security and Filtering Solutions 
• Modern File projects and migrations 
• Microsoft Windows 2012 – present 
• Microsoft Exchange 2010 – present 
• Wireshark, NMAP and SNMP monitoring tools is desirable
• Mastery of Microsoft Visio for the purpose of documentation is desirable
• Knowledge of VoIP; position requires support for UC deployments.   This includes, but is not limited to VLAN support, routing support and QoS support. 

   

Knowledge of the following list below preferred for the candidate: 

• Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
• PCI (Payment Card Industry) Compliance.
• Advanced understanding of DHCP, DNS, and IP protocols.

Pay and Benefits  

This is a full-time position located in the United States and performed ONSITE.  

Estimated Starting Salary/Wage Range: $105,000 to $110,000 less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)  

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:  

• Four weeks of annual accrued PTO 
• Seven paid national holidays  
• Medical, dental, vision options   
• Company-paid life insurance, short and long-term disability  
• Voluntary benefits such as critical illness and accident  
• Voluntary Legal Shield and identity theft protection   
• Discretionary annual 401k match plan  
• Generous employee referral bonus plan  
• Employee Assistance Program  
• Access to over 90,000+ courses in ADP My Learning   
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license  
• Eligible to apply for NexusTek Technical Academy or Leadership Academy  

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time. 

Interview Process 

Below is our typical interview process for this role: 

Application Stage - Woohoo - Thanks for showing interest! 

• Submit your application
• Complete the Culture Index survey: https://surveys.cultureindex.com/s/UFfhWqnV5S/71403
  • NOTE: Completing the Culture Index survey is an application requirement. Final candidates who have not completed the survey will not be considered for final selection.

Screening Stage - Let's get to know each other! 

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening 
• 20-minute recruiter screening to introduce you to NexusTek, discuss your qualifications, and answer questions 

Interview Stage – We’ll dive into your experience more in depth 

• 1- hour interview with the Hiring Manager
• Additional interviews may be added dependent on availability.  
• References: 3 professional references with at least one being someone who directly managed you 
• You are welcome to request additional conversations with team members you didn’t get to meet during the process 

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws 

NexusTek participates in E-Verify for all US Employees 

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.  

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US