Revenue Operations Analyst chez Patsnap

Revenue Operations AnalystPatsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.  Role Summary:We’re looking for a detail-oriented Revenue Operations Analyst to join our agile RevOps team at Patsnap. In this role, you’ll support the smooth running of our commercial operations by setting up customer accounts, managing data across our tech stack, resolving queries, and driving process improvements. This is a great opportunity for someone commercially minded, curious, and eager to learn in a fast-paced SaaS environment.This is a hybrid position in our London, UK office with the expectation to work from the office up to 3 days a week. This role has the option to work hybrid throughout the week or fully in office. 

What You'll be Doing:

Review order forms in Salesforce and set-up clients for the approved products in the Patsnap provisioning system (Backoffice) 

Be responsible for system management and data verification by checking, amending, updating information in all our Tech stack

Help to investigate and draft new processes or process updates

Resolve ‘Cases' which can be any query/task raised within Patsnap or by a client 

Share ideas and work with all members of the team and wider organisation to constantly seek to add value and improve the work of Revenue Operations 

Support any other projects or data analysis as requested by your manager 

About You:

Commercially minded and can manage/prioritise key tasks in a fast-paced environment 

Ideally 1 year + experience at a SaaS company, working on data/systems, but open to anyone willing to roll up their sleeves and learn 

Previous use of excel, any CRM or Tech Stack tools would be an advantage 

Attention to detail – checking a variety of information for accuracy 

Problem solving skills  

Open-minded – willing to learn and take on new challenges as the Tech landscape in constantly changing

What You'll Love:

25 days annual leave allowance + bank holidays (Additional time off based on service up to a maximum of 5 extra days)

2 company paid volunteering days

Eyecare voucher scheme

Private healthcare with Bupa Healthcare

Private pension with Scottish Widows

Parental leave policies

Perkbox benefit scheme, we aim to reward our Patsnappers for all their hard work as much as we can.

WFH stipend

Cycle To Work scheme

Life Assurance

Payroll giving

Our Values:

Integrity: We hold each other accountable for our actions. 

Leadership: We lead by example and inspire each other to reach for new heights. 

Openness: We are open and honest and share our ideas with care and consideration. 

Growth: We are lifelong learners who aspire to improve each day. 

Innovation: We seek out new ways to solve problems. 

Customer: Our customer is at the center of everything we do. Their success is our success. 

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