Site Leader chez Ricoh Americas Holdings

This Position Offers $1000 Sign On Bonus For New Ricoh Members! 

The Site Leader is accountable for the daily operations of a small site and serves as the go-to person for a small team. This role involves reporting and escalating facility-related issues to assigned leadership, maintaining acceptable profit levels, and ensuring customer service expectations are met. Responsibilities include performing contracted office services such as:

• Copy Services
• Courier Services
• Managed Print Services
• Hospitality
• Imaging
• Mail Services

The Site Leader is the primary on-site contact for customer issues and contract compliance at locations without an assigned Site Manager.

• Oversee daily operations of mail room, copy center, or scanning facility, including use of office equipment (PCs, copiers, multifunction devices, imaging & mail equipment).
• May manage: courier services, reception, switchboard, shipping & receiving, mail delivery and processing.
• Act as team lead for a small group, assisting with job assignments, project scheduling, break supervision, and issue escalation.
• Serve as the on-site point of contact for customer concerns and contract compliance.
• Train and develop assigned staff.
• Maintain daily formal contact with customers.
• Implement and manage Ricoh Service Excellence programs.
• Analyze and resolve problems with minimal guidance.
• Understand and track Service Level Agreements (SLAs), report compliance, and drive performance improvements.
• Support leadership in recruiting, staffing, and performance management.
• Foster positive internal relationships through professional communication.
• Provide workflow and machine operation training as needed.
• Supervise shift profitability through efficient use of materials and supplies.
• Ensure quality and deadlines are met via effective job scheduling.
• Maintain workflow efficiency and accountability for team performance.
• Resolve pricing and order-related issues in coordination with sales.
• Complete site reports and paperwork accurately and on time.
• Perform routine tasks such as work orders, contractor monitoring, inspections, and facility issue reporting.
• Interact with vendors, facility management, and occupants as needed.
• Manage office supply inventory and reordering.
• Coordinate conference rooms and A/V equipment resources.
• Complete month-end management reports in absence of Site Manager.
• Assist AOM/ESM or NOM with site personnel training and development.
• Place requisitions for site products and supplies using Oracle iProcurement.
• Perform other duties as assigned.

Education & Experience:

• High school diploma or GED required.
• 2+ years of experience in a related field (B2B and/or technical).
• Prior training experience preferred.
• 2+ years of customer-facing experience required.
• Proficient knowledge and understanding of technology.

• Tactical process facilitation
• Presentation skills for small groups
• Moderate problem-solving ability
• Intermediate customer service skills
• Intermediate technical aptitude
• Strong written and verbal communication skills

• Typical office environment with standard lighting, ventilation, and noise levels.
• Diverse work assignments requiring interpretation and application of complex information.
• Some physical effort required: walking, standing, bending, lifting/carrying up to 50 lbs.
• Moderate dexterity: regular use of calculator, keyboard, hand tools, and coordination.

Note: The above statements describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the role.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.