Customer Service Representative chez Chubb
Chubb · Whitehouse Station, États-Unis d'Amérique · Onsite
- Junior
- Bureau à Whitehouse Station
Job Responsibilities
The successful candidate will play a key role in the conversion of PLS policies into the Masterpiece system. Key responsibilities include:
- Policy Conversion:
Accurately transferring policy information from various systems, including PLS, PRS Flood, ODEN, OARS, Agent Portal, ABIZ, Masterpiece, SharePoint, shared drives, and supporting process documents, into the Masterpiece system. - Collaboration:
Working closely with both onshore and offshore team members to ensure tasks are completed accurately and on time. - Attention to Detail:
Managing unique tasks that require a high level of precision, analytical skills, and the ability to process information accurately. - Adaptability:
Thriving in a fast-paced, dynamic environment where processes and requirements may change. Flexibility and focus are essential. - Processing Guidelines:
Understanding and effectively applying processing guidelines to deliver high-quality results for insured clients and agents. - Self-Learning:
Demonstrating confidence in self-learning to navigate new systems or processes as they arise during the project.
This role offers an exciting opportunity to join an experienced team and contribute to the successful transition of PLS policies to the Masterpiece system. If you excel in fast-paced environments, have a keen eye for detail, and enjoy collaborating with peers and offshore teams, this position could be an excellent fit for you.
Qualifications
Qualifications for Internal Candidates
To succeed in this role, candidates should possess the following qualifications:
- Focus and Attention to Detail:
Maintain a strong focus on assigned tasks, ensuring high sensitivity to detail and quality assurance to meet or exceed quality standards. - Quality Results:
A proven track record of achieving quality metrics, with a goal of meeting or surpassing the 95% threshold in documented quality results. - Learning and Adaptability:
Ability to carefully follow instructions, learn from mistakes, and adapt to evolving processes. - Process Management:
Proficiency in learning and executing multiple detailed processes simultaneously, with strong multi-tasking skills. - Understanding Written Processes:
Skilled in seeking out, comprehending, and applying written procedures to ensure compliance and efficiency. - Production Goals:
Capability to meet production targets of 90% within designated timeframes, which may vary based on individual experience and knowledge. - Effective Communication:
Strong communication skills to collaborate effectively with team members and management. - Teamwork and Independence:
Comfortable working in both collaborative team settings and independently to accomplish tasks. - Professionalism and Business Acumen:
Exhibit above-average business acumen and professionalism in all interactions. - Consistent Attendance:
Reliable and consistent attendance to ensure team productivity. - Strong Work Ethic:
Demonstrate a commitment to completing tasks efficiently and accurately. - Industry Knowledge:
Basic knowledge of personal lines insurance, including products, services, and industry standards.
This position is ideal for individuals who are detail-oriented, adaptable, and committed to delivering high-quality results. If you meet the qualifications and are eager to contribute to a dynamic team, we encourage you to apply.
