Collegis LLC - Network Administrator chez Collegis LLC

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit www.CollegisEducation.com.

Position Summary:

The Network Administrator is our Tier 3 front-line role, responsible for engaging critical thinking and   problem solving for a vast range of network and voice related technology   issues across multiple partner environments. This role is responsible for   installing, maintaining, and supporting hardware, software and dependent   technologies that ensure security and stability of services for a 7x24x365   enterprise. This role requires a very strong understanding of network connectivity and routing technologies, excellent team communication and   collaboration skills and an appreciation of the importance of change   management and process accounting. Bring strong hands-on experience of   fundamentals and a passionate desire to learn new and changing technologies. Know   your way around Data Center Networks, SDWAN, Routing (including BGP),   Wireless, Firewalls and Security Appliances, VOIP and Cloud Managed Services.

Primary Responsibilities, Essential Functions and Requirements:

• Coordinate, plan, and execute change management activities during evenings, weekends or as required.
• Manage trouble ticket queues for network, voice, and related issues.
• Troubleshoot internal and customer network issues related to Collegis managed infrastructures.
• Work seamlessly with 3rd party vendors for troubleshooting and escalation of tickets.
• On-call duties on a rotation basis.
• Provide configuration management of infrastructure devices in support of upgrades and customer requests under the direction of the Network Engineers.
• Perform regular maintenance, software, and firmware updates to infrastructure devices. 
• Create and manage documentation of system configurations and technical standards as defined by the Network Engineers.
• Assist the Network Engineers in research and development tasks and identifying and evaluating new products and solutions for partners.
• Have and maintain a working knowledge of configuring, maintaining, and troubleshooting technologies including but not limited to the following:

1. Arista, Cisco, Extreme and HP/Aruba/Juniper Switching Technology
2. Cisco, Extreme and HP/Aruba/Juniper Routing Technology
3. Arista, Extreme, Aruba and Meraki Wireless Technology
4. Cisco, Fortinet, Palo Alto and Sophos Security Technology
5. A10 and F5 Load Balancer Technology
6. Cisco, Microsoft and Cloud VoIP and SIP technology

Experience and Qualifications:

• Working knowledge of Network and Telephony protocols, including but not limited to IP, BGP and SIP.
• Experience with security configurations such as ACLs, Policy Maps, NAT configuration, Packet Tracing/Wireshark and Syslog analytics and troubleshooting.
• Practical experience with load balancing technologies, experience with A10 preferred.
• Working knowledge of wireless   protocols, configuration and troubleshooting in an enterprise environment.
• Comfortable building relationships,   initiating contact and conversations with individuals throughout the company   while pursuing project or troubleshooting goals.
• Experience with Microsoft Office products for documentation and business communications, including experience   with Microsoft Visio.
• Strong Verbal and Written   communication skills.

Security Requirements: 

• Adhere to and enforce the appropriate security policies based on the sensitivity of company data
• Report any security related issues to the appropriate individuals
• Reduce risk of theft, fraud, or misuse of information assets by maintaining security and patch management for the networking devices you administer

Education, Certifications and Licensures:

• Technical Certifications or a degree in network technologies is a strong plus.
• Bachelor’s Degree or equivalent experience.
• Degree in IT or related technology field preferred.
• Hold or in process of obtaining CCNA or equivalent level Network Certifications.

Experience and Qualifications:

• Working knowledge of Network and Telephony protocols, including but not limited to IP, BGP and SIP.
• Experience with security configurations such as ACLs, Policy Maps, NAT configuration, Packet Tracing/Wireshark and Syslog analytics and troubleshooting.
• Practical experience with load balancing technologies, experience with A10 preferred.
• Working knowledge of wireless protocols, configuration and troubleshooting in an enterprise environment.
• Comfortable building relationships, initiating contact and conversations with individuals throughout the company while pursuing project or troubleshooting goals.
• Experience with Microsoft Office products for documentation and business communications, including experience   with Microsoft Visio.
• Strong Verbal and Written communication skills.

Security Requirements: 

• Adhere to and enforce the appropriate security policies based on the sensitivity of company data
• Report any security related issues to the appropriate individuals
• Reduce risk of theft, fraud, or misuse of information assets by maintaining security and patch management for   the networking devices you administer
• Education, Certifications and Licensures:
• Technical Certifications or a degree in network technologies is a strong plus.
• Bachelor’s Degree or equivalent experience.
• Degree in IT or related technology field preferred.
• Hold or in process of obtaining CCNA or equivalent level Network Certifications.

Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain of @mail.paylocity.com or @collegiseducation.com. 

Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.