Helpdesk Support Technician Tier 2 chez undefined

As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture. 

Responsibilities 

• Responsible for addressing technology related issues for both internal and external customers.
• Providing exceptional support and issue resolution across the organization
• Installs, supports, and maintains the operation of the PC’s, MSTARS, all peripherals, and applications for all end users.
• Uses helpdesk software that provides the means to document issues with all information pertinent to issue reporting and resolution.

Qualifications

• A+ and N+ Certifications or plan to achieve within 12 months. 
• Experience in Windows 10 desktop administration, maintenance, and troubleshooting 
• Experience with Windows Active Directory administration, Microsoft Exchange User administration, client remote access solutions, and telecom administration.
• Ability to communicate with co-workers, supervisors, managers, sales representatives, other internal personnel, and outside vendors.
• Ability to handle contiguous calls for extended periods of time.

Additional Information

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays. 

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

We Participate in E-Verify. Participamos en E-Verify.