Luxury Resort Restaurant Host (PT) chez EOS Hospitality

The Luxury Resort Restaurant Host plays a crucial role in delivering exceptional guest experiences by welcoming, seating, and managing reservations for guests in an upscale dining environment. The host ensures smooth restaurant operations while maintaining high standards of hospitality and service, reflective of the luxury resort’s brand.

Key Responsibilities

• Greeting Guests: Warmly welcome all guests with a professional demeanor, creating a first-class experience from the moment they arrive.
• Managing Reservations: Use reservation systems to schedule and manage guest bookings, ensuring proper table assignments and handling special requests.
• Seating Arrangements: Coordinate seating plans and manage the dining room flow, balancing customer preferences and restaurant capacity to optimize guest comfort and service efficiency.
• Customer Interaction: Assist guests with inquiries about the menu, or the resort, and provide personalized recommendations to enhance the dining experience.
• Communication: Liaise with kitchen staff, servers, and management to ensure a smooth flow of service and accommodate any special needs or requests from guests.
• Problem Resolution: Address guest complaints or concerns promptly and professionally, ensuring issues are resolved to the satisfaction of the guest.
• Maintaining Cleanliness: Ensure the reception area, dining room, and all front-of-house areas are clean, well-organized, and presentable at all times.
• Upselling: Promote special events, seasonal dishes, or exclusive resort offerings to enhance the guest experience and increase restaurant revenue.
• Guest Relations: Build rapport with repeat customers and VIP guests, offering personalized attention and maintaining high guest satisfaction levels.

Qualifications

• Experience: Prior experience as a restaurant host in a luxury resort, fine dining establishment, or upscale hospitality environment.
• Skills:
• Excellent communication and interpersonal skills
• Knowledge of reservation management software (e.g., OpenTable)
• Strong organizational and multitasking abilities
• Professional appearance and etiquette
• Languages: Fluency in English is require
• Personality: A warm, outgoing personality with a passion for hospitality and guest service.

Physical Requirements

• Ability to stand for extended periods.
• Comfortable working in a fast-paced, high-pressure environment.

ABOUT LAKE AUSTIN SPA RESORT

Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house. 

Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest cottages across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.

What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests. 

What We Believe (our Ethos):

• Shared accountability
• Humility and kindness
• Creative problem solving
• Collaboration & community
• Do well and do good 

Benefits:

• Health, dental, vision coverage
• 401(k) + Company match
• Access to resort amenities and wellness programs
• Employee discounts, spa treatments, and retail products
• Career development and training opportunities

We are located on S. Quinlan Park Rd, approximately 10 minutes into the Steiner Ranch neighborhood.

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.