- Professional
- Bureau à Queensbury
A Spanish version of this position is available upon request
La version de esta posicion esta disponible en Español si es requerida
BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly growing team!
Your role at BHSN:
The Clinic Coordinator is responsible for overseeing the operational aspects of the clinic, ensuring the smooth flow of client care, and managing administrative tasks. This role involves coordinating scheduling, patient intake, handling communication between patients and healthcare providers, and providing a high level of customer service. The Clinic Coordinator provides direct oversight of the Customer Experience team and their daily duties as well as schedule management and reporting/monitoring of key performance indicators. Additionally, the Clinic Coordinator will ensure the team is following model of care and understands how they play a role, compliance with regulatory bodies and requirements as well as organizational requirements and implements systems to maximize productivity in the workplace and meet objectives.
Work Schedule: Monday through Thursday 9am to 5pm, Friday 8:30am to 4:30pm (Subject to change based on team coverage)
What’s in it for you?
- Generous benefits, including personalized health coverage, paid time off, and holiday pay
- Working within our community, making a real impact, working alongside passionate colleagues
- Accessible leadership team, coaching for your growth, and ample training opportunities
- With BHSN University, we provide our team members with continuous learning, mentorship, and internal education opportunities to encourage our team to continue discovering and innovating
- As a rapidly growing organization, there are endless opportunities to grow within the organization
- Community discounts, loan forgiveness & more
What your day might look like:
- Directs and supervises the daily duties of the Customer Experience team members, training of staff, and optimization of workflows to ensure best client experience.
- Coordinates optimum staffing requirements to properly support the clinical team and provide optimal patient service
- Coaches and supports staff by motivating and developing the team, promoting professional growth, and leading by example
- Ensures compliance with HIPAA, quality assurance standards, and company operational procedures and policies
- Responsible for proper management of client financial accounts and accounting of financial accounts
- Develops strong working relationships with other teams and customer experience, promoting teamwork through demonstrated behavior guidelines, professional expectations, and service standards are followed
- Assists with managing and approving staff time off requests, call-outs, and payroll
- Assists with Agency recruiting efforts in scheduling and interviewing candidates
- Responsible for creation, maintenance, and monitoring of tracking teams' quality measures, in addition to other reporting requirements.
- Management of data input into various platforms, including invoice platforms for programs, OASAS data platforms
- Ensuring compliance with regulatory bodies, including auditing of charts, policies, and procedures
Your skills and qualifications:
- Associates degree in Heathcare administration, business or consumer-related field preferred; years of experience involving business, consumer or financial knowledge can count towards degree requirements
- At least 4 years' experience preferred in Customer Service field
- At least 2 years of supervisory experience preferred
- Interpersonal skills necessary to communicate effectively with physicians, patients, coworkers, and other department representation throughout the agency
- Basic analytical and problem-solving skills are required in order to identify and resolve operational issues
- Knowledge of health insurance/payors
- Valid NYS driver’s license and reliable transportation required for local and regional travel.
EEO Statement: BHSN is an Equal Opportunity Employer, and supports Diversity, Equity, and Inclusion in its hiring and employment practices so that every team member can feel like they belong and be their authentic self to thrive in their personal and professional lives. In order to do that, all applicants will receive consideration for employment without regard to age, race (including traits historically associated with race, including but not limited to, hair texture and protective hairstyles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic predisposition or carrier status, marital status, arrest record or status as a victim of domestic violence, familial status, gender/gender expression, reproductive health decisions, citizenship or immigration status or any other factor prohibited by law.
