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Grand Vacation Specialist

Location: Remote-Breckenridge, CO

Position Type: Fulltime

Compensation: $20.50- $23.63/hr. (DOE) + Commission

Schedule: Flexible

About the Role:

As a Grand Vacation Specialist at Breckenridge Grand Vacations (BGV), you’ll be the heart of our guests’ experience, turning vacation dreams into reality while embodying our Sharing Smiles philosophy. At BGV, Summit County’s largest private employer, we don’t just book trips; we create unforgettable moments for our Owners, Guests, and 650+ employees, all from the stunning Rocky Mountains, where adventure meets purpose.

In this dynamic role, you’ll be the go-to expert for crafting personalized getaways, handling reservations, resolving inquiries, and ensuring every interaction reflects BGV’s signature warmth and professionalism. Whether you’re booking ski packages, coordinating activities, or solving travel hiccups, you’ll blend meticulous attention to detail with a passion for hospitality.

We’re looking for a customer-centric problem-solver who thrives in a fast-paced environment, loves building connections, and takes pride in delivering Grand service. At BGV, your role isn’t just about logistics, it’s about sparking joy, fostering teamwork, and contributing to a culture consistently recognized as a Top National Employer (Denver Post, USA Today).

If you’re ready to merge your love for travel with our mission of Sharing Smiles, join us in shaping the future of vacation experiences where every call, booking, and smile makes a difference.

Responsibilities:

Answer inbound calls in a fast-paced call center environment, assisting guests with vacation packages, bookings, upgrades, reschedules, and cancellations.

Serve as a personal vacation concierge, ensuring each guest’s itinerary is seamless, personalized, and exceeds expectations.

Proactively prevent tour cancellations by addressing concerns and offering solutions.

Follow up with no-shows and resolve post-tour feedback or complaints with empathy.

Educate guests on local activities, events, and resort amenities to enhance their stay.

Book and manage guest activities, ancillary packages, and open reservations.

Process daily booking sheets, confirmation packets, and credit card transactions.

Audit in-house, inbound, and OPC bookings for accuracy.

Run reports, organize materials, and maintain inventory of confirmation packets.

Assist other departments (e.g., front desk at Breck Inn) during peak times or as needed.

Uphold company policies, safety standards, and sustainability initiatives (recycling, resource conservation).

Crosstrain with other teams to support company-wide goals.

Attend staff meetings and training sessions to stay updated on products, policies, and local offerings.

Foster a positive team environment by giving/receiving feedback and maintaining professionalism.

• High school diploma or equivalent.
• 6+ months of experience in customer service, hospitality, call centers, or travel/tourism.
• Exceptional verbal/written communication skills (English).
• Basic math proficiency (calculating discounts, commissions, etc.).
• Comfort with Microsoft Office (Outlook, Word, Excel) and office equipment (printers, scanners).
• Ability to multitask in a fast-paced environment (phone, email, and systems simultaneously).
• Customer-obsessed attitude with a problem-solving mindset.
• Detail-oriented and highly organized.
• Team player who thrives in collaborative settings.

Preferred Qualifications:

• Associate’s degree or certification in Hospitality, Tourism, Business, or related field.
• 1+ years of experience in a call center, travel agency, hotel/resort, or sales role.
• Familiarity with ski resorts, vacation rentals, or destination marketing.
• Experience with CRM software or booking systems.
• Proficiency in additional languages (Spanish, French, etc.).
• Proven ability to upsell or promote packages/services.
• Adaptability to seasonal peaks (e.g., holiday rushes, ski season).

Compensation & Benefits:

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

About Our Company:

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until October 1, 2025.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer