IT Support Engineer chez Kings River Packing, LP

Description

This is an on-site role at Kings River Packing, LP headquarters office in Sanger, CA.

Kings River Packing, LP an 8th generation family-owned grower-packer-shipper, invites you to be part of our dynamic team. We’re integral to the citrus industry, growing and marketing citrus across domestic and international markets. During our offseason, we import citrus from various countries. As we plan for growth, our hands-on owners prioritize excellence and integrity. Join us in embodying these values.

Role Description

As an IT Support Engineer at Kings River Packing, LP, you will play a key role in ensuring the smooth operation of our technology systems by providing essential technical support to end-users. Your expertise will be vital in resolving hardware and software issues, maintaining system security, and delivering exceptional customer service. You will collaborate with team members to address technical challenges and contribute to a productive work environment through effective communication and problem-solving skills.

Responsibilities

· Technical Expertise: Leveraging your proficiency in Windows and macOS operating systems to troubleshoot and resolve hardware and software issues. You will also apply your understanding of basic networking concepts to address connectivity problems

· Problem-Solving: Utilizing strong analytical skills to diagnose issues and implement effective solutions efficiently. Your ability to troubleshoot and address technical challenges will be crucial in maintaining smooth operations

· Customer Service: Communicating clearly and effectively with end-users, handling stressful situations with patience, and documenting issues and resolutions accurately to ensure a high level of customer satisfaction

· Technical Support Tools: Using remote desktop tools and ticketing systems to manage support requests and provide timely assistance

· Security Awareness: Applying basic cybersecurity practices to safeguard against malware and ensure safe browsing

· Installation and Maintenance: Installing and configuring operating systems, software applications, and peripherals, while performing updates and basic repairs to keep systems secure and functional

· Team Collaboration: Working effectively within a team, utilizing collaboration tools such as Microsoft Teams, and supporting colleagues as needed to achieve collective goals

Requirements

· Associate or bachelor’s degree in computer science, information technology, or a related field

· 1-3 years’ experience in a technical support or desktop support role

· Practical experience with troubleshooting and supporting Windows and macOS operating systems

· Knowledge of remote desktop tools and VPNs, and IT security best practices

· Strong problem-solving skills, communication, and customer service skills

· Ability to work independently and collaboratively

· Alignment with the company’s mission and core values

· Prolong sitting throughout the workday with daily interaction with staff

· Ability to sit, stand and walk for extended periods and occasionally lift up to 25 pounds

Salary & Benefits

· $25-$30 an hour, based on experience 

· Generous paid time off, 48 hours sick leave and 8 paid holidays

· 401k with 4% matching after 1 year service

· Flexible Spending Account (FSA) and dependent care

This information reflects a base salary range that Kings River Packing reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, certification, and experience. The job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Kings River Packing, LP is an Equality Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.