Senior Executive chez exl Service.com (India) Private Limited
exl Service.com (India) Private Limited · Noida, Inde · Hybrid
- Senior
- Bureau à Noida
Should have performed Billing, Collection, reconciliations, cash application, Negotiate settlements, query handling with good communication skills Relevant experience of 2-4 years in Account Receivable, preferably in Classifieds domain Should have performed Billing, query handling with good communication skills. Good knowledge on account receivable principle and concepts Contact with customers via email and MS Teams on a day-to-day basis. Act as Voice of the Customer internally to represent customer needs and wants. Strong experience working with Excel/Spreadsheets. Excellent verbal and written communication skills and is a fluent speaker/writer in English. To impart process training to all new joiners. Provide and accept on time feedback on process training and ensure timely corrective action. To clear the assist queue on a daily basis and provide feedback to team members. To act as mentor to the team To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates. To substitute Assistant Manager in their absence on the floor. To contribute to processing on need basis and ensure that targets in accordance with SOW are met. To work on process improvements and instigate sharing of best practices across the team. Ensure adherence to Company Policies and Procedures
About Company
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.
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