Digital Community Manager - Data Security chez Thales

Location: BELFAST ARNOTT HOUSE, United Kingdom

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Title: Digital Community Manager – Data Security

Base location: Belfast,  Northern Ireland (Hybrid model)

Position Description:

Following its recent acquisition of Imperva, Thales Cyber Security Products, is seeking a Digital Community Manager – Data Security to expand, integrate and manage our Digital Community, specifically for the Data Security segment of our Cyber Security product portfolio. 

The existing Digital Community for Application Security is a collaborative platform where customers ask questions, share insights, and connect with peers and product experts. This community plays a critical role in engaging customers at scale to enable, inform, and drive product adoption and customer retention.

Role Summary:

The Digital Community Manager – Data Security will take overall responsibility for driving and implementing the community strategy and operations for the Data Security product line. The successful candidate will collaborate across multiple departments to align the community strategy with Thales Cyber Security Products’ business, marketing, and customer goals, elevating our customer engagement initiatives. 

This role demands excellent communication skills, strong attention to detail, and a customer-centric mindset. The manager will develop and deliver enablement content to drive and sustain customer engagement within the community, enhancing user experience and boosting retention. They will also measure and analyse user engagement metrics to inform content development and evaluate community success.

Key Responsibilities 

As the Digital Community Manager supporting the Thales Cyber Security Products portfolio, you will play a pivotal role in launching, growing, and managing an engaged digital customer community focused on Data Security Products. Your collaborative, strategic, and hands-on approach will foster vibrant engagement and strengthen customer relationships.

• Collaborate with the Digital Community Manager to develop, plan, and execute customer engagement programs aimed at launching and growing the Thales Data Security Products Digital Customer Community. 

• Partner with Data Security Customer Success, Product Management, Marketing, and other teams to align community content and event pipelines with customer journeys and overall corporate growth strategy. 

• Plan, create, and maintain engaging content that drives customer participation and success with products; regularly review existing content and identify gaps to ensure relevance and impact.

• Plan, promote, and deliver live community events such as webinars, interviews, panels, and Ask Me Anything (AMA) sessions to foster active participation and knowledge sharing.

• Evangelize the community internally to drive employee engagement and encourage content creation, cultivating a culture of participation and collaboration. 

• Manage day-to-day community activities, including moderating topics and posts, monitoring traffic, and sourcing feedback on unresolved discussions to optimize the customer experience.

• Establish, monitor, and analyse key performance indicators (KPIs) to inform strategy and drive community growth; collaborate with the Customer Intelligence team to assess community effectiveness in supporting Customer Success, and deliver comprehensive reports at Quarterly Business Reviews.

• Develop and maintain a pipeline of video content, managing the editing and uploading to ensure consistent, high-quality output.

• Continuously improve the user experience and interface of the community site to maximize usability and engagement. 

• Collaborate with the Digital Community Manager – Application Security on strategic projects and reporting.

Qualifications:

• Bachelor’s degree in Communications, Marketing, Business, or a related field. 

• Demonstrated success in building and sustaining cross-functional relationships across all organizational levels to achieve objectives.

• Excellent verbal and written communication skills, with strong creative writing ability and great attention to detail.

• Experience managing online presence, digital channels, and producing branded digital content that drives customer engagement and supports business objectives.

• Demonstrated experience in planning, delivering, and hosting live online events such as webinars and AMAs. 

• Analytical skills with the ability to interpret traffic and customer engagement metrics to create narratives that inform and guide strategic decisions.

• Strong project management skills, with the ability to prioritize tasks and meet deadlines. 

Desirable:

• Prior experience managing or contributing to a digital customer community is highly advantageous. 

• Experience in video content production.

• Previous experience in the Cybersecurity or tech industry.

Applicants must have a valid work permit in the UK.

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In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!

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