MI - Customer Service / Inside Sales Representative - Industrial Supply - Kalamazoo, MI chez Sunsrce

Are you looking for an opportunity where you can grow within an organization? By joining SunSource, one of the country’s largest and most successful distributors of products and services in hydraulics, pneumatics, filtration, and automation, you will have access to a variety of career opportunities while being rewarded for your hard work! 

Essential Functions

Ability to develop relationships with customers and sales teams

Take incoming phone calls and emails from customers

Respond promptly to customer inquiries thru phone calls, e-mails and customer portals as necessary

Enter customer orders in the ERP system with goal of 100% accuracy

Quote customers on components as needed and enter all quotes into ERP system or shared directory

Assist customers in finding components by using product catalogs, web-based catalogs, internal resources

Expedite customer orders as needed to meet required and promised dates

Provide solutions to customer needs in a “team” environment

Follow-up on quotes as needed

Assist outside sales when necessary (quoting, expediting, customer visits)

Continuous development of sales skills to up-sell or additional-sell to customers 

Experience, Education and Skills

H.S. Diploma or GED; Associate degree or better preferred, preference given to Fluid Power programs.

2+ years of customer service or inside sales experience.

Experience in Industrial Distribution or adjacent industry is preferred.

Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail, etc.  

Working experience with Trend is a plus.

Strong analytical, mathematical, and mechanical aptitude is required to be successful in this role.

Clear and concise verbal and written communication skills

Ability to work in both team environments and individually

Ability to multi-task and prioritize work on a regular basis

Ability to maintain composure under stressful situations

Excellent time management skills

Sound judgment and decision-making ability

Demonstrates integrity and ethical standards

Postuler maintenant