Quality Trainer chez Southern Indian Health Council, Inc. (SIHC)

Job Announcement

Position Title:            Quality Trainer (LVN)

Department:              Quality Management

Supervised By:         Quality Compliance Director

Location:                    Alpine / Campo

Status:                        Hourly / Non-exempt

Posted:                       September 22, 2025

Closing Date:            Until Filled

Compensation:         $28.03 - $37.58/hr

Grant:                         Not grant funded.

Hours:                        Full time, Monday-Friday, 8:00AM-4:30PM. 

GENERAL STATEMENT OF RESPONSIBILITIES: 

The Quality Trainer plays a vital role in facilitating educational programs and initiatives within the Southern Indian Health Council, Inc. (SIHC). This position is responsible for coordinating with Quality Director and Clinical Quality Manager to developing, implementing, and evaluating educational strategies that promote clinical excellence, patient safety, and staff competency at SIHC. The Quality Trainer collaborates with healthcare professionals, leadership teams, and other stakeholders to ensure the delivery of high-quality patient/client care and adherence to regulatory standards.

SPECIFIC DUTIES AND RESPONSIBILITIES: 

1. Educational Program Development:
   1. Design and develop educational programs and curricula tailored to the needs of ambulatory care staff, allied health professionals, and support staff. 
   2. Collaborate with subject matter experts to ensure content accuracy and relevance to clinical practice.
   3. Create workflows for any new or updated department processes. 
   4. Complete CPR Instructor Certification
   5. Complete Mindset Instructor Certification  
   6. Complete Continue Education Certification
2. Training Delivery and Facilitation:
   1. Deliver educational sessions, workshops, and training modules both in-person and through virtual platforms.
   2. Utilize effective adult learning principles and instructional methodologies to engage learners and enhance knowledge retention.
   3. Manage implementation of orientation sustainment program.
   4. Coordinates with Human Resources, and department supervisors to complete annual regulatory training requirements. 
3. Competency Assessment and Evaluation:
   1. Conduct competency assessments to evaluate staff proficiency in clinical skills, procedures, and protocols relevant to ambulatory care.
   2. Develop and implement evaluation strategies to measure the effectiveness of educational programs and identify areas for improvement.
4. Clinical Practice Support:
   1. Provide clinical support and guidance to ambulatory care staff, including mentoring and coaching on evidence-based practices and patient care standards.
   2. Collaborate with DON, clinical quality manger and clinical data analysis to address performance gaps and implement remedial action plans as needed.
5. Quality Improvement Initiatives:
   1. Participate in quality improvement projects and initiatives aimed at enhancing patient/client outcomes, safety, and satisfaction within the ambulatory care setting.
   2. Analyze data and outcomes to drive continuous improvement in clinical practices and educational strategies.
6. Regulatory Compliance:
   1. Ensure compliance with regulatory requirements, accreditation standards, and organizational policies related to education and training in ambulatory care.
   2. Stay informed about current healthcare regulations and guidelines affecting a care at SIHC.
7. Collaboration and Communication:
   1. Collaborate with interdisciplinary teams to promote effective communication and teamwork.
8. Documentation and Reporting:
   1. Maintain accurate records of educational activities, participant attendance, and competency assessments.
   2. Prepare reports and presentations summarizing educational outcomes, achievements, and areas for improvement.
9. Ability to work flexible schedule may be required based on need.

10. Other duties as assigned.

QUALIFICATIONS:

Education/Experience:  

• ADN in Nursing, Healthcare Education, or related field is preferred.
• Active LVN license or other healthcare licensure/certification as required.
• Minimum of [5] years of clinical experience in ambulatory care settings.
• Proven experience in healthcare education, curriculum development, and training facilitation.
• Strong knowledge of clinical standards, evidence-based practices in ambulatory care.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently, manage multiple priorities, and adapt to changing environments.
• Must be at least 18 years old. 

Licenses/Certifications:   A valid California driver’s license required with application submission and must be maintained throughout employment.   Current certifications and/or licenses appropriate to the positions required education and profession.

Character:   Applicants must have a reputation for honesty and trustworthiness.  Must be responsible and able to exercise good judgment, accept administrative supervision, pay attention to detail, follow instructions, including the ability to interact effectively and communicate with people in a professional and courteous manner.  Must be highly confidential and work as a team with other staff.  Applicant should be sensitive to client’s needs.

Skills: Strong team building, interpersonal, and organizational skills. Ability to establish and maintain effective peer relationships with coworkers within the Department, clinic-wide, and the public. Must be able to express ideas clearly, concisely, address audiences effectively, and exercise balanced judgment in evaluating situations and making decisions. Willing to be part of a team and cooperate in accomplishing department goals and objectives. Ability to prioritize, meet deadlines, take initiative, be proactive, and function in a rapidly changing environment. Ability to work with people of all social and ethnic backgrounds and to resolve conflicts, negotiates situations, and facilitate consensus. 

Physical and Personal Requirements: Normal clinic/office environment. Sit or stand for long periods of time. Reach, bend, climb, stoop, lift up to 25 lbs. repetitive hand movement; use and view PC. Reliable transportation and car insurance as required by the state. Travel as needed.

Compliance: Each employee plays a key role in creating a compliance culture at SIHC. Employees are expected to learn and comply with all SIHC policies and procedures. One must have the ability to understand the implications and complexities of all compliance policies. Participation in all compliance training is mandatory, and generally have a heightened awareness of policies and regulations that are specific to one’s department and position. All SIHC employees are expected to report violations or suspected violations of compliance policies or regulations. 

Other: Applicants must successfully pass a pre-screening tuberculin skin test or x-ray and a blood/urine drug screening test.  Health must be adequate to perform all duties of the position.  Applicant must complete SIHC Application and Authorization Form, both must be submitted to Human Resources prior to the close date indicated.

INDIAN PREFERENCE: 

INDIAN PREFERENCE: In the filling of any SIHC job vacancy, preference may be given to qualified Native American Indians, pursuant to  the Indian Preference Hiring Act, 25 USC 472,  unless other laws require the filling of a vacancy without regard to Indian preference (e.g.   Public Law (P.L.) 94-437, “Indian Health Care Improvement Act (IHCIA).   To receive Indian preference for any SIHC position, the applicant must be enrolled, or be eligible for enrollment, as an American Indian with their Tribe, or must be certified as an American Indian from the designated Tribal Representative. Applicants claiming Indian preference must attach verification of their claim to the SIHC application, including Certification of form BIA-4432, which is available from the SIHC Human Resources Department. If verification is not or cannot be verified, the applicant will not receive Indian preference for purposes of the interview.