FOH SERVER chez PORTLAND GOLF CLUB

Description

Position Summary

Servers at Portland Golf Club deliver exceptional, personalized dining experiences to our Members and guests. This role requires a polished, professional presence, a passion for hospitality, and a commitment to anticipating Member needs. Servers work collaboratively with the dining team to ensure that every visit feels seamless — from the warm greeting to the fond farewell.

Key Responsibilities

• Member Experience & Hospitality
  • Greet Members and guests warmly, by name when possible, and establish a welcoming tone.
  • Provide knowledgeable, confident menu guidance including daily features and wine pairings.
  • Anticipate needs and personalize service for a premium private club experience.
• Order Management & Service
  • Accurately take food and beverage orders and enter them promptly into POS.
  • Serve all courses professionally and in proper sequence.
  • Monitor tables, refill beverages, and clear plates in a timely, unobtrusive manner.
  • Ensure Members’ satisfaction throughout their meal, adjusting service as needed.
• Team Collaboration
  • Work closely with Hosts, Bussers, Bartenders, and Kitchen Staff to maintain smooth service flow.
  • Communicate special requests, allergies, and timing needs clearly and promptly.
  • Support teammates by assisting with sidework, table resets, and pre- and post-shift duties.
• Standards & Professionalism
  • Maintain a polished appearance and professional demeanor at all times.
  • Follow Portland Golf Club’s service standards, including steps of service and timing goals.
  • Handle Member concerns with grace, escalating to management when needed.
  • Maintain cleanliness and organization of service areas.

Qualifications

Qualifications & Skills

• Previous serving experience in fine dining, upscale restaurants, or private clubs strongly preferred.
• Excellent communication and interpersonal skills.
• Knowledge of wine, cocktails, and food pairings a plus (training available).
• Ability to multitask and stay calm under pressure.
• Comfortable standing, walking, and carrying trays for extended periods.
• Availability to work evenings, weekends, and holidays as required.

What We’re Looking For

• A polished, professional, and approachable team player.
• Someone with a passion for hospitality and a knack for anticipating guest needs.
• A detail-oriented individual who takes pride in providing seamless service.
• A representative of Portland Golf Club’s commitment to excellence — delivering a first-class dining experience from start to finish.