Customer Service Representative chez Serigraph

Join Our Team as a Customer Service Representative!Are you a problem-solver who enjoys working with people and keeping things running smoothly? At Serigraph, our Customer Service Representatives play a vital role in supporting our customers and sales teams. From processing orders to coordinating production schedules and shipments, you’ll be the go-to resource ensuring our customers get what they need, when they need it. If you’re detail-oriented, a clear communicator, and thrive in a fast-paced environment, we’d love to have you on our team.

Customer Service Representative Responsibilities

Process order entry and ensure accuracy.

Coordinate customer and production schedules to align with capacity and deadlines.

Expedite product orders and manage shipment coordination.

Communicate effectively, both verbally and in writing, with internal and external customers, sales representatives, and Operations regarding orders and schedules.

Prepare and process paperwork for reruns, review production reports, and manage related documentation.

Acknowledge and process purchase orders and schedule changes.

Maintain margin expectations and manage customer inventory.

Travel to customer locations as needed for relationship management and issue resolution.

Ensure quality and stop production to correct quality concerns.  Inform management of products and/or processes that do not conform to requirements.

Ensure all environmental practices and materials are handled and disposed of per appropriate procedures in your area.

Support Serigraph's current quality business system and understand the use of SPECS, the Serigraph quality manual.

What we are looking for in a Customer Service Representative

High school diploma or equivalent.

Ability to communicate with customers, sales reps, and operations effectively.

Ability to control customer inventory and meet margin expectations.

Ability to read and interpret blueprints.

Ability to use measuring instruments for layouts and product inspection.

Computer literacy and ability to enter data into ERP systems.

Knowledge of good departmental and company safety/housekeeping/PPE practices.

Understand departmental procedures and policies.

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