High Performance Compute Engineer chez Hpe

High Performance Compute Engineer

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Job specifics/responsibilities:

• Comfortable and effective in combining technical expertise with customer service to manage customer and partner post-sales support issues from start to finish. 
• Ability to develop a rapport and empathy for the customer situation.
• Triages customer issues remotely to determine hardware, software, or I/O subsystems to initiate proper corrective actions and elevate when necessary.
• Focuses on customers and solutions using HPE hardware and other vendors' hardware.
• Ensures the proper collection of data as you document and provide timely communication of service events.
• Manages escalations to next-level L3 SMEs ensuring issues are documented completely and are technically sound. This includes managing the communication to/from the customer from HPE.
• Ability to act as a technical service customer advocate to validate technical and business data to contribute to and progress activities to bring the service event to resolution.  
• Analyses system software, third-party software, hardware and interconnect issues.  And provide final resolutions or workarounds when possible.

Key deliverables/accountabilities:

• Resolves customer technical reported problems through remote troubleshooting and/or initiating part replacement through onsite intervention.
• Manages case workload efficient and keep overall resolution time at a minimum.
• Delights our customers through service provided, measured through CSAT survey feedback received.
• Participates in trainings and workshops, collaborates with peers within our team and outside our team.
• Stays updated on the latest technologies and development around HPC and AI solutions.

Working relationships:

Internal:

• Direct Management and Peers
• Senior Management (if applicable)
• HPE Consulting, Sales, Account Teams
• HPE GRS Teams including onsite engineering

External:

• Customers
• Partners and vendors

Education (degree) and professional experience required:

• Completed a first-level university degree in Computer Science, Engineering or related field/discipline preferred and/or similar experience with 3-5 years of technical service experience, preferably in an Apollo HPC or Compute related environment.
• Experience with Kubernetes an advantage
• Experience with high-speed/low-latency networks such as Omni Path, InfiniBand; perhaps with debugging and tuning Mellanox Basic knowledge of and experience in maintaining system hardware and software, utilizing diagnostic tools, and debugging tools for problem isolation is  an advantage.
• Programming and scripting knowledge and experience (Familiarity with Lustre or other parallel filesystems) is an advantage
• Experience with Salesforce.com
• Experience with current versions of Linux/Unix operating systems, file systems, networking and security (Redhat/CentOS or its equivalent)
• Familiarity working with Containers (Docker) is an advantage

Other requirements:

• Fluent in written and verbal English
• Additional language an advantage
• Willing to work “On call” on a team rotating basis
• Aptitude to focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.)
• Ability to gather data and perform analysis of customer reported issues, requests, and follows advice from teammates or escalates to the next level of support with well described problem details
• Ability to effectively manages the break fix process by remotely assisting with troubleshooting or initiating on-site hardware repairs.
• Capability to work across GEO´s and alongside sales, service SMEs, operations, and management groups.

What you need to bring:

Personal skills and qualities:

• Alert and organized
• Excellent organizational, collaborative and customer relations skills with the ability to remain calm under pressure and deadlines
• Strong verbal and written communications skills
• Strong analytical and problem-solving skills
• Strong customer focus, ability to act as liaison to customer
• Desire to challenge how things are done if there is a better way
• Desire to learn and grow by utilizing new skills and technologies

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#operations

Job:

Services

Job Level:

Specialist

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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