Learning & Development Coordinator AO7167125 chez Btisolutions
Btisolutions · Englewood Cliffs, États-Unis d'Amérique · Hybrid
- Professional
- Bureau à Englewood Cliffs
Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate – measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions’ largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
Work Schedule: Hybrid- 4 days onsite, 1 day work from home
Education and Years of Experience:
1) Minimum of Bachelor's Degree
2) 2-4 Years of administrative or project coordination experience
Top Skills:
LMS Management, Project Management, and Programs Support
Summary:
We are seeking a Learning & Development (L&D) Coordinator to support the L&D team by managing logistics, administrative tasks, project coordination, and other duties as assigned. This role will collaborate with multiple program managers with the ideal candidate demonstrating skills and experience as a self-starter, fast learner, and customer-focused professional with strong analytical, project management, and troubleshooting skills.
This position offers an exciting opportunity to contribute to a top-tier global company by working closely with L&D Program Managers, Training Facilitators, the Instructional Design Team, the Shared Service Team, and various HR teams to address and resolve issues as needed.
Duties and Responsibilities:
• LMS Management (Cornerstone OnDemand):
o Data entry, course and material uploads, LMS reporting, playlist creation, course and event session setup, learner assignments and follow-ups, roster uploads, generating course completion reports, and process recordkeeping adjustments to ensure the accuracy of training records in the LMS.
• Project Management:
o Develop and manage calendars and project timelines and templates to support annual program communications, training offerings, and initiatives. Follow up with stakeholders to ensure project plans are updated and tracked.
o Develop communication plans to inform stakeholders about progress/risks/changes and gather feedback to refine processes.
o Support the scheduling, logistics, and delivery of L&D sessions/meetings, ensuring all materials and resources are prepared in advance.
• Programs Support:
o Administer/manage platforms in support of programs such as the annual 360 assessment.
o Develop/deliver reporting to provide insight into progress to KPI’s; execute on communication plans and measure month-over-month progress.
• Vendor Management:
o Coordinate with external vendors (e.g., training providers, technology partners) to ensure seamless integration of services into L&D programs.
• Administrative Support:
o Maintain shared Outlook mailboxes.
o Coordinate media and resources for virtual training activities and learning programs.
o Conduct routine file audits and manage room bookings for conference/training rooms, including coordinating layouts.
o Develop and maintain performance metrics to track the success of L&D programs (e.g., participation rates, completion rates, learner satisfaction).
• Documentation and Communication:
o Write, revise, edit, and proofread learning-related documents and communications.
o Administrative tasks as needed: printing and organizing learning materials, tracking training sign-in sheets.
• Technical Support:
o Manage Webex accounts, create meetings/webinars, and provide technical support as needed.
o Utilize SurveyMonkey for feedback gathering and sharing insights with the L&D team.
Experience/Education Requirements:
• Education: Minimum of a Bachelor’s degree
• Experience: 2 to 4 years of administrative, or project coordination experience; some HR experience preferred.
• Technical Skills:
o Proficiency in MS Office products (especially Excel). Experience with systems such as or similar to Cornerstone LMS, and Tableau preferred.
• Soft Skills:
o Superior verbal and written communication skills; strong attention to detail in grammar, punctuation, and spelling.
o Strong interpersonal skills and the ability to work effectively in a fast-paced environment.
o Self-motivated with proven skills in planning daily/weekly tasks and adapting to changing demands.
o Ability to communicate effectively with various management levels across and external organizations.
o Work Style: Strong ability to work independently and manage time effectively in a team-oriented environment with an emphasis on total customer satisfaction.
