Homeoffice Customer Implementation Specialist chez QuantHub

QuantHub is seeking a driven Customer Implementation Specialist to join our growing team and help expand our presence in the fast-changing EdTech and digital transformation landscape, specifically within Higher Education. This mid-level role is designed for ambitious individuals eager to build a career in customer success. As an integral part of our CS organization, you’ll work closely with senior leaders, gaining hands-on experience in customer health measurement, surprise and delight, and relationship management, while directly contributing to revenue growth.

QuantHub is an AI-powered learning and assessment platform that delivers high-speed, high-quality curriculum across critical workforce skill areas such as data fluency, artificial intelligence (AI), marketing, business analytics, and cybersecurity. Since 2018, we’ve been recognized for our adaptive learning approach, micro-credentialing capabilities, and commitment to workforce development, serving corporate, government, and educational organizations worldwide

Requirements

Core Responsibilities

🎓 Instructor Training & Setup

• Conduct instructor platform training and certification
• Create customized training materials for different university systems
• Facilitate webinars and one-on-one training sessions
• Manage pre-semester preparation workflows

🔗 Technical Integration

• LMS integration setup and testing (Canvas, Blackboard, Moodle)
• Supply store/bookstore integration coordination
• IT approval facilitation and documentation
• Student roster upload and access management

🛠️ Platform Configuration

• Course setup and customization per instructor needs
• Student survey deployment and configuration
• Platform performance monitoring during active semesters
• End-of-semester data collection and reporting

📞 Support & Documentation

• First-line technical support for instructors and students
• Support center article creation and maintenance
• Troubleshooting guides for common university-specific issues
• Process documentation and best practice development

📈 Success Metrics Focus Areas

• Instructor Training Effectiveness: Completion rates and instructor confidence levels
• LMS Integration Quality: Successful launches before semester start
• Support Excellence: Response time and resolution quality during active semesters
• Instructor Satisfaction: Post-training feedback and ongoing satisfaction
• Process Efficiency: Setup time optimization and workflow improvement

Required Qualifications

✅ Bachelor's degree in Education Technology, IT, or related field

✅ 2+ years customer-facing technical support experience

✅ Strong understanding of LMS platforms and university IT systems

✅ Excellent training and communication skills

✅ Experience with educational technology implementations

Preferred:

• Previous EdTech or higher education experience
• Project management experience
• Technical writing capabilities
• Familiarity with data analytics platforms

Benefits

Why Join QuantHub? 

Join a fast-paced, innovative environment with benefits designed to support your well-being and professional growth:

• Health, dental, and vision insurance.
• Simple IRA plan with employer matching.
• Generous paid time off and holidays.
• Remote work environment with periodic team retreats.
• Paid gym memberships to support your health and wellness.
• Opportunities to grow within a leading tech startup.