Care Team Leader (New Client Onboarding) chez Home Instead

Home Instead is the leading home care provider in the UK. We focus on providing the type of care we’d want our own family members to have – minimum one-hour visits, clients carefully matched with an appropriate Care Professionals and excellent flexibility in the timetable offered. We support our clients with a wide range of services which help them to stay living independently at home – home help, shopping, meal preparation, companionship and dementia support, personal care.

As a Team Leader responsible for new client onboarding at Home Instead Down & Lisburn, you have a unique opportunity to blend your passion for care in community with excellent customer service skills. This is a chance to make a meaningful impact in the lives of adults in our local community, achieving professional growth and success in a nurturing environment.

What We Offer You:

• Impact and Purpose: Directly contribute to improving the lives of seniors in your community.
• Career Advancement: Grow with a nationally recognized brand in home care.
• Innovative Environment: Be encouraged to bring new ideas to the table.
• Positive Culture: Be part of a team where your efforts are valued and your well-being is a priority.
• Competitive Pay: We offer competitive wages that reflect your valuable contributions.
• Comprehensive Training: Receive paid training to enhance your skills and knowledge.

Your Key Responsibilities:

• Respond to daily client enquiries received via Web, phone and in person. Provide further information, exploring the client needs and scheduling a care consultation.
• Undertake consultation with new clients, complete care plan and complete all new client’s paperwork as required.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Carry out client reviews and action accordingly.
• Provide weekly and monthly summaries of the client pipelines and its progression.
• Management of clients and responsibility for their ongoing care and support with a focus on person centred care.

Essential Criteria

• Level 3 NVQ in Health and Social Care or an equivalent healthcare qualification.
• Experience in the healthcare sector.
• Experience of working with MAR sheets and medication in a supervisory role.
• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Previous experience of consultative sales would be an advantage.
• Ability to nurture Care Professionals to enable them to reach their full potential.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology including providing support and training to Care Professionals.
• Knowledge of CRM Zoho an advantage.
• Must understand the importance of confidentiality working within current legislation.

Core Competencies:

• Driving Results
• Customer Focus
• Influencing
• Teamwork & Collaboration
• Communication & Relationship Management
• Living Home Instead 
• Agile Learner

Role Specific Competencies:

• Adapting to Change
• Quality Focus
• Leading Others

Call and have a friendly chat with one of our team on 028 9124 2030 or send us an email on [email protected]