Shift Lead (Front of House) chez Riot Hospitality Group

About Riot Hospitality Group

Headquartered in Scottsdale, Arizona, Riot Hospitality Group is a premier, national hospitality management company dedicated to evolving the typical restaurant landscape into one that provides unique and meaningful experiences for each and every guest.

Here at RHG, we are passionately focused on transforming restaurant and nightlife hospitality. We have transformed the industry's landscape through pushing the envelope of the typical hospitality experience, while maintaining exceptional customer service. The brands under management include Dierks Bentley's Whiskey Row, El Hefe, Farm & Craft, Hand Cut, Riot House, CAKE, Cottontail Lounge / Living Room / WET Deck, Maya Day+Night, Shiv Supper Club, Kauboi, Allegra, and F/Sixteen.

Our mission is simple: To make every single hospitality experience better than the last. We pride ourselves on doing this through leading by example, and our passion for excellence is derived from a lifetime dedication to learning and a commitment to true hospitality.

Hand Cut Chophouse Scottsdale is currently looking for a talented Shift Lead (Front of House) to join our team! This position will report to the General Manager of the location and is anticipated to work 5 shifts per week (30-35 hours).

We're searching for a candidate who can:

• Supervise and coordinate front-of-house activities to ensure efficient and timely service.
• Maintain high standards of service, hospitality, and customer satisfaction by regularly inspecting dining areas, monitoring guest feedback, and addressing any issues promptly.
• Assist with scheduling and assigning shifts for FOH personnel, balancing workload and optimizing labor efficiency.
• Maintain strict adherence to health and safety regulations, including proper food handling, storage, and sanitation practices.
• Respond promptly and effectively to customer concerns or complaints regarding service, food quality, or overall dining experience.
• Collaborate with kitchen staff and other departments to ensure smooth operations and excellent customer satisfaction.
• Work as a team player and actively contribute to the success of the restaurant.
• Other supportive functions as determined by the Manager.

Requirements

• High School Diploma or equivalent.
• Proven track record of managing operations, leading a team, and delivering exceptional guest experiences.
• Excellent communication and interpersonal skills to effectively interact with guests, staff, and management.
• Strong organizational and time management abilities, with the ability to multitask and prioritize tasks effectively.
• Ability to thrive in a fast-paced environment and handle pressure with a positive attitude.
• Proficiency in using POS systems.
• Must be fluent in English language – bilingual preferred (Spanish).
• Must have reliable transportation.
• Current Food Manager and Alcohol Certification (Title 4 Basic & Title 4 Management), or ability to obtain.

Benefits

• Fun work environment in a sweet location with an amazing and collaborative team!
• Access to medical, dental, vision, life insurance, short-term & long-term disability, employee assistance program, and pet insurance
• Paid Sick Leave
• Employee discounts at our many venues
• Exclusive access to events, shows, and other happenings