Underwriting Audit Technician chez Atlantic Casualty Insurance Company (ACIC)

Atlantic Casualty Insurance Company (ACIC) is a recognized Excess and Surplus Lines carrier and proud affiliate of the Auto-Owners Insurance Group since 2016. With authority in all 50 states and Washington, D.C., ACIC provides innovative insurance solutions while maintaining a strong financial foundation, reflected in our A.M. Best rating of A+ (Superior).

 Our strength comes from our people. For six consecutive years, we've been certified a Great Place to Work and consistently ranked among Fortune’s “100 Best Small and Medium Workplaces”. At ACIC, we foster a culture where everyone belongs. We’re a team—supporting one another through leadership development, mentorship programs, career certifications, and comprehensive benefits.

 Our benefits include:

• Health, Dental & Vision plans (HSA & PPO options)
• 401(k) with company match + financial advisor access
• Tuition reimbursement & student loan assistance
• Paid parental leave
• Counseling and mental wellness support
• Flexible work and in-office schedules

 Whether you're just starting your career or looking to grow it, Atlantic Casualty is where talent thrives, and teamwork drives success.

Please visit our Careers Page for more information on the benefits and programs you will enjoy by joining the team at Atlantic Casualty Insurance Company.

 www.atlanticcasualty.net/about-acic/our-careers/

SUMMARY:

Provide support for the audit department by accurately processing audit endorsements and other routine support tasks. Interact in a positive and professional manner with members of the audit team, outside vendors, and Atlantic Casualty’s Managing General Agents.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accurately process non-productive audit endorsements 
• Respond to audit vendors providing contact information or replying to general questions
• Communicate with our general agency partners by providing payment plan options for audits and responding to general inquiries and status requests 
• Diary for audit payments and follow-up as necessary
• Set up tasks for audit disputes received from agents or insureds
• Daily maintenance of diaries
• Assist with administrative requests from collection vendor such as documents needed and providing updates
• Professionally assist with incoming calls to provide general status updates 
• Certain special projects as deemed necessary
• Other functions as assigned

REQUIRED EDUCATION/EXPERIENCE

High School diploma or general education degree (GED).  A minimum 1-year insurance experience and/or insurance educational classes, or related experience in policy processing or agency customer service is preferred.  It is preferred that the candidate have a working knowledge of general liability policies/underwriting and is able to perform mathematical calculations.  

REQUIRED SKILLS

Ability to read and interpret documents such as underwriting manuals, emails, faxes and procedural manuals. Ability to write routine correspondence in the English language using correct grammar and spelling. Ability to add, subtract, multiply and divide. Skill and ability to use and operate an adding machine, computer, phone system and copier.  Ability to type 40 WPM.  Working knowledge of most Microsoft programs such as Word and Excel.   Excellent organization and communication skills, oral and written, are also a must. 

MENTAL REQUIREMENTS

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in written or diagram form.  Reasoning; dealing with problems involving a few variables in standard situations. Candidate must possess and be able to apply logical thinking skills and have the ability to think creatively.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle controls and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually moderate.  Works primarily indoors.  

TRAVEL: 5%