Computer Technician chez Hackensack Public Schools

HACKENSACK PUBLIC SCHOOLS
COMPUTER TECHNICIAN
2025 - 2026 SCHOOL YEAR
 

Title:  Computer Technician


Job Overview:  Provide staff and students in a K-12 environment with timely and knowledgeable support of software, hardware, networking and other aspects of technology.  

Job Responsibilities:

• Provide end-user support on a variety of issues ranging from software applications to hardware to audio-visual equipment across a variety of devices and platforms including, but not limited to: PC's, Mac's, iPad's, Chromebooks, Printers and SmartBoards. 
• Identify, research, and resolve technical problems in a timely manner; Update users on the progress of resolution. 
• Respond to telephone, e-mail and in-person requests for technical support. 
• Complete assigned work orders within established time-frames.
• Identify and propose new policies and procedures related to technology-use and/or department operations to improve services and prevent future issues.    
• Act as facilitator with vendors and District staff to resolve technical issues for end-users.
• Perform troubleshooting of network infrastructure/connectivity technology including switches, LAN, Telephony, Ethernet and WiFi.
• Basic LAN and telephony wiring.
• Configuration, setup and installation of software applications.
• Assist end users in training of software applications and use of equipment where applicable.
• Participate in installation and configuration of equipment such as desktops, projectors, interactive whiteboards, printers, desktop switches in accordance with District and vendor guidelines and standards.
• Participate in large scale deployment of new hardware and software.
• Maintain confidentiality.
• Work well as part of a team, and interact well with individuals at all levels of the organization.
• Maintain a clean and organized work area.

 
Qualifications:

• High School diploma or equivalent.
• COMPTIA A+ certification preferred.
• Other IT/Technical degree/certificate preferred.
• Two to five years of field experience providing technical support in a 50+ user or enterprise-level environment.
• Experience in an educational environment preferred.
• Demonstrate the ability to communicate effectively in English, both orally and in writing, using proper writing skills, grammar and vocabulary.
• Bilingual Spanish-speaking skills preferred.
• Must hold and maintain a valid driver's license with no serious violations.
• Must have vehicle to travel between several locations/buildings (within a 2-mile radius).
• If selected for this opportunity, the incumbent must provide evidence that a criminal record history check has been conducted and clearance has been given by the Department of Education.  .
• Provide evidence that health is adequate to fulfill the job functions and responsibilities, with reasonable accommodation pursuant to 42 U.S.C. 12101 and in accordance with N.J.A.C. 6:3-4A.4..

The ideal candidate will be a motivated individual who is a self-starter with excellent communications skills and the ability to handle several tasks at once.  The Computer Technician will be familiar with all aspects of Windows, PC administration, Microsoft Office, iPad/iOS, and Chromebook support.  He/She will respond to support calls from the school community regarding all hardware and software issues.

Working knowledge of:

• Microsoft Windows 
• Mac OS X
• iOS
• ChromeOS
• Microsoft Office
• GoogleApps
• Desktop Virtualization (Basics)
• Laserjet and Multi-Function Printers
• VoIP
• Microsoft Active Directory
• Network connectivity (TCP/IP, DNS, Ethernet)
• Infrastructure cabling (LAN and Telephony)

    
Working Conditions: 12-month position

• Use strength to lift items needed to perform the functions of the job.
• Sit, stand and walk for required periods of time.
• Use close vision, color vision, peripheral vision and depth perception along with the ability to focus vision.
• Reach with hands and arms and use hands and fingers to handle objects and operate tools, computers, and/or controls.

 
Application Procedure: Apply Online via Frontline/AppliTrack

Selection Procedure: Screening of applications; Selected applicants will be given an online basic computer skills test; filtering of responses; interview of remaining applicants by committee with a basic troubleshooting task; final recommendation by committee will be submitted to the Acting Superintendent for Board approval.