Dispatcher chez Same Day Water Heaters

Join a fast-growing team where customer service, teamwork, and fun come first! 

We’re expanding our Dallas team and looking for a Dispatcher to help coordinate service installations and provide top-tier support to customers and field teams. You'll serve as a key point of contact between our call center, customers, and technicians, while helping keep schedules tight, communication clear, and service seamless. 

💼 What You’ll Do 

• Receive and dispatch service installation orders 

• Coordinate with field teams, technicians, and subcontractors 

• Resolve customer inquiries and escalated issues 

• Schedule and prioritize jobs based on urgency, skills, and location 

• Maintain accurate logs, records, and communications 

• Support smooth operations and handle multiple tasks efficiently 

✅ What We’re Looking For 

• Excellent communicator (oral and written) 

• Strong multitasking and time management skills 

• Calm under pressure with sound decision-making abilities 

• Proficient in basic computer use and data entry 

• High School diploma or equivalent 

• Open availability (Mon–Fri, 6 AM–9 PM & rotating Sat, 8 AM–5 PM) 

• Willingness to work overtime as needed 

Requirements

• Excellent communication and interpersonal skills
• Experience with basic computer skills and data entry
• Proficient communication skills (oral and written)
• Outstanding organizational and multi-tasking abilities
• Sound judgment and critical thinking
• Ability to work well under pressure
• High School diploma or equivalent
• Candidates must have open availability to work shifts scheduled between 6:00 AM and 8:00 PM, Monday through Friday, as well as 8:00 AM to 5:00 PM on rotating Saturdays. Flexibility to cover varying shift times is essential to meet operational needs.
• Ability to work overtime as needed

Benefits

🎁 Why Join Us? 

• Bi-weekly pay + overtime opportunities 
• Paid Time Off (PTO) 
• Advancement opportunities 
• Casual dress & comfortable office environment 
• Discretionary bonuses & incentives 
• COVID-safe workplace with protective measures 

• We’re a small, tight-knit company that believes in working hard and making it fun. If you’re flexible, reliable, and thrive in a fast-paced environment, we’d love to hear from you!