Billing Specialist chez City of Springfield, TN, TN

About the Department

Purpose of Job
Performs responsible, clerical work ensuring that all utility billings are accurate and sent out in a timely manner.  
Essential Job Duties

1. Transfer data from the computer system into meter reading equipment for utility billing routes to be read.
2. Unload data from meter reading equipment after utility billing routes are read.
3. Review, verify, and correct, if necessary, customer accounts prior to processing the monthly billings.
4. Research billing problems or errors and adjust if necessary.
5. Complete computer backups on a daily, weekly, and monthly basis.
6. Print various reports on a monthly or as needed (i.e. TVA, Electric, Water and Sewer, Loan Status, Cash Receipts, New Customers, etc.).
7. Receive customer inquiries and complaints in person or by telephone.

Other Job Duties

1. Calculate equalized payment plans for budget billing customers.
2. Prepare utility bills for postage and mailing to customers if outsource billing is not utilized. 

1. Perform additional duties as assigned.

Primary Job Challenges

1. Completing assigned tasks timely and meeting appropriate deadlines. 
2. Addressing complaints of unhappy customers while maintaining professionalism.

Equipment Operated

1. Personal computer with associated standard and financial software.
2. Calculator, copier, and other standard office equipment. 
3. Handheld meter reading equipment.

Key Competencies Required

1. Knowledge of modern office practices, procedures, and equipment.

1. Knowledge of the operation, uses, and capabilities of electronic data processing equipment.
2. Knowledge of billing and adjustment procedures.
3. Knowledge of utility classifications, rate structures, and tax codes.
4. Knowledge of bookkeeping technology, methods, and procedures.
5. Ability to exercise good judgment in evaluating situations and making decisions.

1. Ability to use Microsoft Excel, Microsoft Word, and a variety of financial software packages.
2. Ability to effectively operate a variety of office machines including 10-key calculator by touch.
3. Ability to work independently in the absence of specific instructions.
4. Ability to communicate effectively both orally and in writing.
5. Ability to establish and maintain effective working relationships with others.

Physical Demands and Work Environment

1. Employee will work mostly in an indoor office environment and will sit, stand, stoop, walk, and lift light objects (typically 25 pounds or less).

Qualifications
Education and Experience: Graduation from a standard high school; prior work experience in bookkeeping, utility billings, and customer relations; or a combination of education and experience equivalent to the required knowledge and abilities.
Required Certifications/Licenses: N/A. Must pass a drug screen and physical examination based on the essential functions of the job given by the city’s designated physician. Must pass a background and check provided by the City of Springfield’s designated representative.

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