Area Support Manager chez Circle of Care

Description

The Area Support Manager (ASM) plays a vital role in ensuring therapists can deliver the highest quality of care. This position focuses on coordinating therapist schedules, supporting caseload management, and partnering with families to maintain continuity of care in alignment with physician orders. By driving scheduling efficiency, optimizing caseloads, and supporting therapist success, the ASM helps advance the mission, vision, and values of the organization. 

This role is a key contributor to clinical operations and is positioned for professional growth and advancement. 

Key Responsibilities 

Therapist Support & Caseload Management 

• Maintain therapist caseloads at 80% of target levels through consistent monitoring and adjustment. 
• Review and manage patient waitlists, transitioning patients into active care when possible. 
• Support new therapists with caseload ramp-up and provide ongoing scheduling assistance. 
• Participate in biweekly productivity reviews and provide accurate caseload reporting. 

Scheduling Coordination 

• Ensure 95% scheduling accuracy by optimizing frequency of visits, mapping caseloads, and clustering patients for efficient travel. 
• Coordinate evaluations, re-evaluations, visits, and missed visit rescheduling with families and therapists. 
• Manage remaining-visit reports to ensure authorized visits are maximized without exceeding limits. 

Operational Excellence 

• Track therapist assignments and patient data using EMR and mapping software. 
• Provide supervisors with detailed updates to support admissions, evaluations, and discharges. 
• Collaborate in daily team huddles to review priorities, resolve challenges, and support colleagues. 
• Assist with onboarding and orientation of new team members. 

Compliance & Communication 

• Maintain strict confidentiality and adherence to HIPAA standards. 
• Support parent education and coordinate with caseworkers or insurers when required. 
• Communicate promptly with therapists regarding schedule or caseload changes. 

Requirements

Education/Experience 

• Preferred: Bachelor’s degree 
• Required: Minimum of 2 years in a related role (scheduling, healthcare coordination, or similar position) 

Additional Preferences: 

• Spanish language skills 
• Experience with pediatric home health and EMR systems 

Skills & Abilities 

• Strong organizational and problem-solving skills 
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn agency software 
• Effective communicator, able to work independently and in a team 
• Results-oriented with strong analytical and critical thinking abilities 

Physical Requirements 

• Prolonged periods sitting at a computer. 
• Adequate hearing and speech for phone and video communication. 
• Ability to lift up to 15 pounds occasionally.