Complex Project Manager - Customer & Experience Transformation chez Computer Task Group, Inc
Computer Task Group, Inc · Chicago, États-Unis d'Amérique · Onsite
- Senior
- Bureau à Chicago
CTG is seeking to fill a Complex Project Manager – Customer & Experience Transformation opening for our client in Chicago, IL.
Location: Chicago, IL
Duration: Ongoing Contract
Duties:
Manage IBM’s largest and most complex Interactive Experience (IX) client engagements, ensuring successful delivery of IT, business, and client transformation initiatives.
Oversee project scope, cost, schedule, and contractual deliverables while maintaining alignment with client expectations.
Lead cross-functional teams in delivering customer and experience transformation projects using established business metrics, contractual terms, and delivery milestones.
Develop and execute communication plans, providing clear status updates and day-to-day direction to stakeholders and clients.
Manage resources effectively, balancing competing priorities across global teams.
Utilize the IPPF tool for tracking costs, generating invoices, and aligning with contract delivery milestones.
Apply strategic and innovative thinking to solve complex business and IT challenges.
Advise on large-scale outsourcing engagements and business transformation opportunities.
Lead development of large, complex bids and deals, including negotiations and risk management activities.
Foster strong client relationships, demonstrating executive presence, sound judgment, and effective leadership in high-stakes environments.
Skills:
Proven expertise in complex project management, particularly within customer and experience transformation programs.
Strong financial, business, and risk management capabilities in large-scale global engagements.
Proficiency with IPPF or similar contract and cost management tools.
Executive-level communication, negotiation, and stakeholder management skills.
Strategic problem-solving and innovative thinking to address multifaceted IT and business challenges.
Ability to lead large, diverse, and global project teams with clear direction and accountability.
Experience:
10+ years of project or program management experience with large, complex IT and business transformation initiatives.
Demonstrated success in managing outsourcing contracts, complex client relationships, and global delivery teams.
Experience leading customer experience transformation projects at enterprise scale.
Background in deal-making, bid development, and risk mitigation in complex engagements.
Education:
Bachelor’s degree in Business, IT, or related field required.
Master’s degree or PMP/PMI, PRINCE2, or equivalent project management certification preferred.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $50.00 to $120.00. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
About Us:CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
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