Customer Service Representative

Active Full-Time
Summerville, SC

Hood Packaging Corporation has a rich history in North America as a leader in the packaging industry. From our beginnings in 1976 as Southern Bag Corporation, our company has been at the forefront in the design and manufacture of a wide range of packaging materials. Our goal is to provide products that are manufactured in a safety-conscious environment with attention to high quality, timeliness, and consistently exceeding customer expectations.

We meet these goals every day because we employ some of the best packaging professionals in the industry. We couldn't succeed without our dedicated employees. If you are looking for more than just a job and want to build a career, consider Hood Packaging Corporation.

Hood Packaging is currently seeking a Customer Service Representative for our Summerville, SC facility. This role is responsible for acting as a liaison between sales, customers, and manufacturing production by managing orders, coordinating communications, and ensuring customer satisfaction.

Functional Responsibilities

• Enter and manage customer orders, including clarifications and changes.

• Communicate daily with customers regarding order updates, delivery schedules, and problem resolution.

• Coordinate with sales, production, shipping, purchasing, and other departments to ensure orders are fulfilled accurately and on time.

• Maintain files, reports, and documentation while resolving issues promptly and effectively.

• Perform general office duties and provide regular updates to customers and internal teams.

• Support compliance with HACCP, GMPs, Work Instructions, and SQF requirements.

• Other duties as assigned.

Qualifications

• High school diploma or GED with three (3) to five (5) years of customer service experience in a fast-paced manufacturing environment, or

• Associate degree in customer service or related field with one (1) to three (3) years of customer service experience in manufacturing.

Skills

• Excellent verbal and written communication skills.

• Strong telephone and customer interaction skills.

• Ability to work effectively, courteously, and diplomatically with diverse customers and internal teams.

• Strong computer proficiency, especially in Microsoft Excel.

• Ability to prioritize, make sound decisions, and meet deadlines under pressure.

What We Offer

• Competitive Pay

• Comprehensive Benefits Package, including health, dental, vision insurance, and more.

• Opportunities for Advancement within a thriving company.

• Tuition Reimbursement after six months to support your professional growth.

• Supportive Work Environment with a focus on teamwork, health, and safety.

• Employee Recognition Programs to celebrate your contributions.

Hood Packaging Corporation is an equal opportunity employer and considers applications for all positions without regard to race, gender, religion, national origin, age, marital or veteran status, the presence of a non-job-related medical condition or handicap, or any other legally protected status.