Accounts Receivable Collections Coordinator - Hybrid 2-3 Days chez National Kidney Foundation

WHO WE ARE

Mission Statement: The National Kidney Foundation is revolutionizing the fight to save lives by eliminating preventable kidney disease, accelerating innovation for the dignity of the patient experience, and dismantling structural inequities in kidney care, dialysis, and transplantation.

WHAT WE BELIEVE IN

NKF’s Mission is what we do, our Values are how we do it.

• Accountability- Earn and Keep Trust
• Collaboration-Work as a team
• Communication- Empower with information
• Community-Build stronger community
• Compassion- Lead with care and respect
• Impact-Focus on the mission

Your Voice Matters: https://www.kidney.org/about/diversity-equity-inclusion

WHAT YOU’LL DO

The Opportunity

Finance department’s team member responsible for NKF’s billing, collections, cash receipts, processing, and record-keeping.

Billing Management:

• Generate and review invoices for services, programs, and donations.
• Coordinate with program managers and other departments to gather necessary billing details.
• Address billing inquiries and discrepancies promptly.
• Provide training to staff on the invoicing process.

Collections:

• Ensure that all staff are compliant with the billing and collections policy.
• Communicate with donors, partners/vendors regarding overdue payments.
• Collaborate with program managers to resolve billing-related issues and disputes.

Recordkeeping, Documentation, and Reporting:

• Maintain accurate and up-to-date billing and collections records.
• Document all communication related to billing and collections activities.
• Monitor and report on collections trends and metrics.
• Respond to internal inquiries and requests for billing/ AR reports as needed.
• Assist in the preparation of financial reports related to billing and collections.
• Provide regular updates on billing and collections performance to managemen

Donor and Stakeholders Relations:

• · Collaborate with the fundraising team to align billing practices with donor expectations.
• · Address donor inquiries regarding billing and payment processes.
• · Cultivate positive relationships with donors and partners to enhance collaboration.

Cash Receipts Processing on a need-by-need basis:

• Process data entry for headquarters cash receipt batches in the company’s database.
• Review the documentation provided to ensure all cash receipts reported are coded per the company’s policies and have valid substantiation.
• Contact appropriate regions to follow up for missing documentation, incomplete or incorrect codes, etc.
• Organize and scan completed data entry batches with supporting documentation on the company’s network.
• Generate and review donor acknowledgment letters.
• Record and process matching gift requests.
• Process requests for revenue reclassification, receivables, and refunds.
• Assist with audit requests and internal inquiries of receivable and cash receipts.
• Performs additional duties, as required.

WHAT YOU’LL POSSESS

• An associate degree from an accredited college or university is required. Bachelor’s degree preferred.
• Proven experience in billing and collections, preferably in a nonprofit setting.
• Two years of work-related experience in data entry in a high-volume environment.
• Previous accounting experience preferred.
• Proficient in Microsoft Word and Excel. Knowledge of donor database system preferred.
• Keen attention to detail with a strong commitment to accuracy and confidentiality.
• Exceptional customer service skills with the ability to interact professionally with all levels of staff.

COMPETENCIES

• Accountability: Takes ownership of actions, decisions and results, ensuring high standards of performance and transparency.
• Collaboration: Collaborates effectively with peers and stakeholders, contributing to shared team goals. Demonstrates openness to feedback and is willing to work across teams to achieve NKF’s mission.
• Cultural Humility: Fosters a team environment that values humility, continuous learning, and respect for diverse cultures. Ensures team members are equipped to interact with individuals from varied backgrounds with sensitivity.
• Data-Driven Decision Making & Results Orientation: Analyzes team and project data to drive performance and improve outcomes. Drives team performance, ensuring alignment with NKF’s strategic objectives.
• Financial Acumen: Oversees budgets and identifies funding opportunities to align with revenue goals.
• Operational Excellence: Implements process improvements across teams, driving productivity gains.
• Patient and Community-Centered Focus: Leads teams and executes on implementation of programs and initiatives that address the needs of underserved populations. Ensures that patient, donor, and caregiver needs are central to all decision-making processes, while fostering team accountability for community-focused outcomes.
• Resource Stewardship: Manages resources responsibly, balancing cost, quality, and sustainability to maximize impact.
• Stakeholder Engagement: Supports NKF’s mission by coordinating the efforts of volunteers, partners, and stakeholders. Engages in project management activities to ensure smooth execution of initiatives and builds relationships that strengthen NKF’s impact in the community.

WHAT WE OFFER

• Work/life Integration: Enjoy plenty of vacation time, sick leave, and holidays so you can recharge, regroup or reflect—and come back ready to tackle anything.
• Support for Your Health: We've got your back with top-notch medical, dental, and vision insurance plans for you and your loved ones.
• Peace of Mind: Rest easy knowing you're covered with life insurance and a 403(b) plan with matching company contributions to secure your future.
• Creative savings: Take advantage of flexible spending accounts to save on eligible healthcare and dependent care expenses.
• Easy Commuting: Reduce your stress with our commuter benefits program for transit and parking expenses.
• Support When You Need It: Access confidential counseling, support services, and resources through our Employee Assistance Program.
• A Chance to Spread the Word: Share the love and earn rewards by referring awesome folks to join our team.
• A Big Tent: We're all about creating a diverse and inclusive workplace where everyone feels valued, respected, and heard.
• Mission-Fueled Culture: Join a team that's passionate about making a difference and guided by values like integrity, compassion, and innovation.

WORKING CONDITIONS, EQUIPMENT USED AND SPECIAL INFORMATION

Must have unimpeachable integrity and trustworthiness while possessing a high degree of tact, discretion, and professionalism. Maintains effectiveness under pressure. Verbal and written communication skills will be used on a daily basis. Competency in the use of a multiple-line telephone, personal computer, fax machine, photocopier, and other standard office equipment. Flexible to work evenings/weekends as needed, pending preapproval.

EQUAL EMPLOYMENT OPPORTUNITY

At the National Kidney Foundation diversity, inclusion, and equal opportunity applies to both our Equal opportunity employer-vets/disabled. NKF is a merit-based employer.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required.

Hybrid 2-3 Days a Week Onsite in NYC****