Senior, Document Control Analyst chez Bank OZK

Provides comprehensive technical support and supports management of the Bank’s enterprise content management (ECM) document storage applications and scanner hardware. Supports projects and analysis related to the organization’s ECM system security, procedures, and compliance.

1. Implements, troubleshoots, and tests ECM imaging and document workflow technology platforms while maintaining the Bank’s documented security policies to ensure maximum availability.
2. Supports projects involving the analysis, maintenance, implementation, and testing of ECM application servers, database servers, and hardware.
3. Designs and orchestrates new feature and regression testing scripts for ECM vendors and other business units, as necessary.
4. Consults with users to determine hardware, software or system functional needs or solutions.
5. Assists with maintenance and implementation of industry standard security and redundancy strategies.
6. Escalates complex issues to senior analysts or management, as needed. 
7. Performs other duties as assigned.

1. General knowledge of relevant windows server, application, and database technology or enterprise software content management application administration.

2. Ability to support, test, and identify general hardware and software problems in virtualized Windows Server/Windows PC environment.

3. Ability to build and maintain professional working relationships with team members, managers, and vendors.

4. Ability to learn and apply technical standards and best practices related to document and information handling and testing.

5. Ability to communicate effectively both verbally and in writing.

6. Ability to prioritize work effectively under general supervision.

7. Ability to utilize discretion and sound judgment in decision making.

8. Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.

9. Ability to demonstrate excellent and effective customer service skills.

10. Ability to maintain confidentiality.

11. Ability to demonstrate organization, critical thinking, analytical, and problem-solving skills.

12. Ability to work effectively and demonstrate flexibility in a continually changing environment.

13. Ability to work flexible and extended hours, participate in on-call rotation, and travel on company business, as needed.

14. Skill in using computer and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Basic Qualifications:

1. Bachelor’s degree in computer science, Information Management, or in related “STEM” field, or commensurate work experience, required.
2. 2+ year of work experience in an enterprise server environment analyzing, administering, and troubleshooting virtualized Windows servers and imaging and documenting workflow applications, required.

Preferred Qualifications:

1. Certification in Microsoft (MCSA, MCSE), CompTIA Server+, VMWare VCP, and/or related technical certification, preferred.

Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.

Note:   This description is not an exhaustive list of all job functions, duties, skills, and job standards required.  Other job functions, duties, skills, and standards may be added.  Management reserves the right to add or change the job requirements at any time.

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.