Network Technical Support Officer chez Yarra Valley Water

Position overview

• Permanent, Full-Time opportunity
• Organisation with an award-winning culture that values diversity and inclusion
• $88,557.94 - $94,883.44 + 12% superannuation

About us
We’re on a mission to create a brighter future, where you can be a change maker at the actual source. We’re one of Australia’s largest water utilities with over 30% of Victoria’s population relying on us for their essential water and sanitation services.

Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you’ll be inspired and challenged to grow alongside us.

We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.

The Role
As a Network Technical Support Officer, you will be a key part of the team responsible for ensuring the safe and effective operation of Yarra Valley Water’s sewerage network. Your work is vital in providing reliable services for our customers and protecting community health and the environment. You'll assist in investigating and coordinating network faults, fixing issues, and managing planned interruptions to minimise risks and service impacts.

By collaborating closely with our technicians and providing technical advice to colleagues, contractors, and stakeholders, you'll help enable timely and effective solutions. Your proactive and collaborative efforts will contribute to a resilient sewer network and deliver positive outcomes for our customers and the community.

Your key responsibilities

• Contribute to the daily operations of our sewer network to meet customer and environmental service standards.
• Monitor network performance, analyse data, and investigate system alarms and faults.
• Support the team during planned and unplanned power outages, critical peak demand events, and emergency responses.
• Go on-site when needed to respond to and manage sewer spills, ensuring safety and compliance are always met.
• Help plan, coordinate, and follow up on fault rectification and site repairs to ensure issues are resolved effectively and sustainably.
• Identify, assess, and manage risks to customer service, public health, and the environment.
• Support the development and implementation of continuous improvement initiatives.
• Ensure compliance with all regulatory, safety, and environmental requirements.

What we’re looking for

• Comfort and confidence using IT systems, with a willingness to learn new technologies.
• Experience in an operational or environmental-related role, or a strong interest in this field.
• Knowledge of Occupational Health and Safety and Environmental regulations.
• Proficiency with computers and related technology for tasks like data entry, word processing, and electronic communications.

To view the full position description, click HERE.

Why Yarra Valley Water?
We celebrate and encourage new thinking at every level. Creating opportunities for you to grow – both professionally, and personally. When you flourish, we all do.

• $88,557.94 - $94,883.44 + 12% superannuation
• Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE.
• Free and secure on-site parking with on-site café at our Mitcham office
• 14 weeks paid leave parental leave
• 15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause
• Request to swap certain public holidays for another day of paid leave

To read more about our benefits and culture, read our employee handbook HERE.

Did you know?
Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.

How to apply
Applications should include a supporting Cover Letter and Resume. 
Closing date: Sunday, 5th October 2025 
This position is available for Yarra Valley Water employees and external applicants.

We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and young job seekers, members of the LGBTIQA+ community and people of all cultural backgrounds. If you need this information in an accessible format or would like to discuss reasonable adjustments during the recruitment process, please call 03 9872 2542 or email [email protected]. If you need any help with the application process or would like to discuss the recruitment process, please contact us via email [email protected].

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.