Technical Solution Manager chez Roche

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Who we are

At Roche, we are passionate about transforming patients’ lives and we are fearless in both decision and action - we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

The Opportunity:

As Technical Solutions Manager you will be part of the Business Solutions and Diagnostic Insights’ team developing solutions which generate greater value. This is a critical role within the business area Roche Information Solutions as we are looking to bring an offering of commercial solutions to our customers. Being part of the Diagnostics Insights team, we will be transforming the diagnostic industry with significant emphasis on data driven solutions for our lab customers and beyond whereas the user can be also a patient or a provider. This transformation will impact the way other parties in the healthcare ecosystem operate. The Technical Solution Manager will play a key technical role representing Diagnostic Insights’ in that transformation to meet current and future healthcare needs in this rapidly-evolving environment.

• This role will be responsible for gathering deep customer insights and developing accurate interface and feature requirements for new solutions. 

• You will execute external collaborations and partnerships as well as internal programs that span different established Business/Customer Areas.

• You will lead or contribute to cross-functional teams, to guide the focus of the experts and squads. 

• You will closely work with one or more product teams and other cross-functional stakeholders across Roche Diagnostics global (e.g. R&D) & sales organizations.

• You will support various initiatives to develop solutions in the early phase of the product life cycle framework by driving market research, solution design, pilot testing, implementation, and monitoring ongoing affiliate engagements to reach business target.

Your main responsibilities:

• Understand the customer needs  and feedback and apply this into respective solution user stories. 

• Connect and work closely across the various product teams connected to both Roche Diagnostics Solutions (RDS) and Roche Information Solutions (RIS). 

• Provide the voice of the customer and/or user to the corresponding teams and ensure that we have a clear understanding of what we are developing and the value of the solution it delivers.

• Ensure the solution developed can generate a business on its own.

• Run sprints and participate in the agile scrum sessions.

• Communicate with the product teams to help scope and prioritize the user stories and to design elegant user experiences that help solve customers’ pain points.

• Participate in PI planning sessions and retrospectives

• Execute on the solution roadmap and translate high level strategies into manageable compelling customer stories.

Who you are:

We are looking for someone with minimum (required) technical experience of integrating products in the life science, technology or related industry.

You bring the following qualifications:

• Strong customer orientation/focus

• Strong vision for the rapidly changing diagnostic environment and a clear passion to deliver improved solutions to our lab customers and beyond

• Successful prior experience working in healthcare software solutions in health IT and digital health domains is preferred.

• Experience in data science and/or software development for applications, platforms and marketplaces

• Understanding of continuous product and solution discovery

• Used to work in high pressure circumstances.

• Self-starter comfortable working in a fast paced environment with willingness to contribute or lead new projects and drive projects to a successful outcome.

And the following knowledge, skills and abilities:

• Understand the interpretation of complex data sets (scientific, business, financial).

• Understand the intersection of clinical healthcare, technology applications, and trends.

• Ability to solve complex problems and deal with a variety of variables in situations where only limited standardization exists.

• Strong influencing skills to optimize business results through skilful collaboration

• Strong communication skills and the ability to interact with a wide range of stakeholders with varying degrees of technical knowledge.

• Ability to transform customer needs to technical requirements and business models.

• Team player with the ability to build and provide effective leadership for the team in a manner that is consistent with our values. 

• Ability to travel globally (5% to 10% - project dependent)

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.