Internal Redeployment Only - Taught Programme Administrative Assistant chez Cardiff University

Please note that this job is open only to current Cardiff University staff who are eligible for Redeployment.

Internal Redeployment Only - Taught Programme Administrative Assistant

The School of Pharmacy and Pharmaceutical Sciences is looking for a Taught Programme Administrative Assistant to support our Post-registration Foundation Training programme. This postgraduate scheme aims to train newly qualified pharmacists to become confident, clinical practitioners.

We are looking for someone with excellent organisation and communication skills, has an eye for detail and can work collaboratively as part of a busy team. This role will work across all aspects of the student journey, providing specialist support for admissions, student records, examining boards, academic regulations, extenuating circumstances and assessments. As well as providing front facing support to students, this role will work hand in hand with the Programme Director, Education Supervisors and Professional Service Education Support Staff.

This role offers an opportunity to build on your existing administrative experience—whether gained in education, healthcare, the public sector, or another professional setting. You don’t need to have worked in a university before; what matters most is your enthusiasm for student support, your transferable skills, and your willingness to grow. As a campus-based, student-facing role, you’ll be a key part of a busy team, helping to deliver a high-quality experience for post-graduate learners.

Please contact Programme Director, Kate Francis ([email protected]) for an informal confidential discussion about the role.

This position is part-time (28 hours per week), available immediately and fixed term until 31st March 2028.

Salary:  £28,031 - £31,236 per annum, pro-rata (Grade 4). Appointments to roles at Cardiff University are  
usually made at the bottom of scale unless in exceptional circumstances

Closing date: Friday, 26 September 2025

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangement.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

To provide comprehensive and professional support to the Post-registration Foundation Training Programme within the School of Pharmacy and Pharmaceutical Sciences, providing support and guidance on supporting admissions and enrolment activity, taught programme administration and assessments.

MAIN DUTIES AND RESPONSIBILITIES

• Liaise with the Programme Director to plan, prioritise and organise the work and resources required for delivery of the Post-registration Foundation Training programme.
• Provide detailed advice and guidance on postgraduate taught administrative processes  and procedures to internal and external customers (staff, students or members of the public), using judgement and creativity to suggest the most appropriate course of action, and contributing to the solving of more complex issues.
• Work with others to make recommendations to improve our ways of working.
• Establish productive relationships with key individuals (University colleagues and external contacts) to help improve the level of service the team provides to its customers.
• Perform a variety of administrative duties to support the team and department achieve its objectives.
• Gather and analyse data (e.g. relating to postgraduate taught student services) so that informed decisions can be made, establishing basic trends and patterns in the data and providing reports and recommendations for management.
• Instruct and guide colleagues across the University within postgraduate taught administration as required.

General Duties

• Abide by all University policies and undergo appropriate personal and professional development.
• Perform other duties which are not included above, but which will be consistent with the role.
• Uphold the Professional Services Values & Behaviours or local equivalent.

31,236

Grade 4

28,031

Admin / Clerical

HOW WE WILL SUPPORT YOU IN PERFORMING THIS ROLE

We want to support and develop you in the role, using a combination of the following to help you reach your full potential.

1. Regular one-to-one meetings with your team leader.
2. An experienced and supportive team around you.
3. Support to undertake job-relevant training and development, as identified by your Line Manager.
4. A staff mentoring scheme.
5. Support to learn Welsh or to update language skills.

Administrative Support

IMPORTANT NOTE: When submitting your supporting statement, you must provide evidence as to how you meet each of the essential (and desirable if applicable) criteria below. We suggest that you do so by using each of the criteria as sub-headings, providing written evidence of your relevant skills underneath. Before uploading this attachment, please ensure that you include ****BR within the filename.

We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities.

The successful candidate will be a strong team player who will work with colleagues to provide a great service to the Centre staff and its partners (internal, external). You don’t need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.

This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment with particular interest in Centre and research administration, showing your transferable skills and aptitude to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.

Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.

Essential Criteria

1. Ability to communicate in writing clearly, concisely, and effectively to provide detailed advice and guidance on student administrative processes in relation to the postgraduate taught programmes of study.
2. Evidence of a good standard of numeracy and IT literacy.
3. Experience of working in an administrative role or environment and ability to set up standard office systems and procedures, making improvements to these as appropriate.
4. Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding. 
5. Ability to advise and influence key stakeholders in your area of work.
6. Ability to explore customers’ needs and adapt the service you provide accordingly to ensure a quality service is delivered.
7. Ability to use your initiative and creativity to solve problems, respond to queries and make recommendations, identifying and proposing practical solutions.
8. Ability to work unsupervised to deadlines, planning, setting and monitoring your priorities and those of the team.

Desirable Criteria

1. Experience of working in a similar role or environment, e.g. Higher Education.
2. Ability to speak/understand Welsh or a willingness to learn.