Credit and Collections Specialist chez PrePass

About PrePass

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.

That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

About the Role

We’re looking for a Credit and Collection Specialist to manage accounts receivable balances and support financial health across the organization. In this role, you’ll collaborate closely with Sales, Account Management, Finance, and Operations to resolve delinquent accounts and maintain positive customer relationships. You’ll play a key role in protecting sales and profitability while ensuring compliance and accuracy. This is a hybrid position based out of our Downtown Phoenix, AZ office, with 2–3 days in-office per week.

Essential Responsibilities

Customer Account Management

• Handle inbound and outbound collection calls to resolve past due accounts.
• Negotiate payment arrangements with customers to rectify overdue balances.
• Research and address customer inquiries related to billing, payments, and disputes.
• Ensure customer credits and deductions are applied correctly.

Cross-functional Collaboration

• Build and maintain positive relationships with key clients.
• Partner with Customer Success, Finance, and Operations to resolve delinquent accounts.
• Provide documentation to outside collection and bond agencies as needed.

Risk Mitigation & Compliance

• Apply defined collection strategies to improve key metrics and minimize financial losses.
• Recommend appropriate action for delinquent accounts, including shut-offs or closures.
• Assist in securing financial guarantees, such as bonds or deposits, from customers.

Reporting & Recordkeeping

• Maintain accurate and up-to-date credit files and records.
• Perform account reconciliations and ensure all records are accurate.

Requirements

Required:

• Proven experience in commercial credit and collections.
• Strong understanding of billing and collections procedures, including claims and filings.
• Proficiency in MS Office and related software programs.
• Excellent communication, interpersonal, and customer service skills.
• Self-motivated, disciplined, and capable of managing multiple responsibilities.
• Strong problem-solving abilities with attention to detail and accuracy.
• Adherence to compliance and company policies.
• Ability to thrive in a fast-paced environment and meet deadlines under pressure.
• High school diploma.

Bonus Points For:

• Associate’s or Bachelor’s degree in a related field.
• Experience in credit administration, particularly within the construction or transportation industry.
• High-volume B2B collections experience.
• Bilingual in Spanish/English.

Benefits

How We Will Take Care of You

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives.