Recreation Center Supervisor - Wisteria chez Nemacolin

POSITION SUMMARY:

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable, all while having fun and relishing the incredible atmosphere of the resort. You will be an essential part of the Rec Center at Wisteria Team, reporting to the Assistant Director of Operations at Wisteria.  You’ll provide our guests with exceptional, safe service by performing different roles throughout the day, dependent on the needs of the center.

You will be a key leader within the Rec Center at Wisteria Team – As Recreation Center Supervisor, you’ll support day-to-day operations by leading associates, ensuring exceptional guest service, maintaining a safe and welcoming environment, and stepping into different roles throughout the day, depending on the needs of the center.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

Center Attendant: You will be responsible for ensuring the recreation center remains clean, safe, and welcoming to guests by setting a positive example and assisting team members when necessary.

• Supervise and support associates to provide a welcoming experience.
• Lead by example by upholding high cleanliness standards and ensuring associates follow proper cleaning protocols.
• Maintain a clean and sanitary gym environment, performing regular deep cleans of workout areas, equipment, bathrooms, locker rooms, pool house, and common spaces.
• Conduct daily cleaning tasks, including wiping down machines, vacuuming floors, disinfecting surfaces, and restocking cleaning supplies.
• Perform regular equipment inspections to identify maintenance needs and report or resolve issues.
• Oversee equipment, supplies, handling procedures, and restocking.
• Monitor inventory levels and place orders as needed
• Ensure cleaning schedules are followed, and storage areas remain organized.
• Assist in training new team members on proper cleaning techniques and facility procedures.
• Uphold and enforce gym rules and policies, ensuring a safe and respectful environment for all members.

Welcome Desk: As the supervisor, you will oversee daily operations for the welcome desk, ensuring all procedures are completed to standard while coaching and supporting team members.

• Greet each guest warmly and genuinely and offer assistance.
• Lead, train, and support associates in registration, guest relations, and sales processes.
• Ensure documentation is accurately and efficiently completed, and payments are executed appropriately.
• Monitor Point of Sales transactions for accuracy and efficiency.
• Oversee cash handling, financial reporting, documentation, and cash drops.
• Address and resolve member issues with professionalism and empathy, escalating as necessary.
• Receive and verify delivery orders and invoices.
• Oversee and verify that opening and closing checklists are executed precisely.
• Serve as the on-site point of contact when management is unavailable, helping resolve minor issues and escalating concerns as needed.

Fitness Instructor:

• Facilitate and lead a minimum of 5–7 evidenced-based group fitness classes per week.
• Partner with leadership to enhance and expand the fitness program, aligning offerings with member needs and industry trends.
• Support associates in meeting class requirements and tailoring experiences to participants’ needs.
• Maintain certification requirements and model industry standards.
• Be knowledgeable of safe weightlifting techniques, equipment usage, and spotting, and ensure associates can assist guests accordingly.
• Lead or assist in the planning and execution of Team Nemacolin events aimed at promoting associate morale, engagement, and a positive workplace culture.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Leadership mindset with the ability to supervise, coach, and motivate a team.
• A respectful, inclusive, people-centered, solution-oriented approach.
• Strong guest service skills and the ability to make people feel welcomed.
• Current CPR/AED and First Aid Certifications, or the ability to obtain within 60 days of hire.
• Ability to serve as a first responder in emergency situations and follow emergency protocols.
• Current Les Mills Instructor Certification, or ability to obtain within 90 days of hire.
• Current NASM, ISSA, or ACE Certification preferred but not required.
• Ability and desire to work in all areas of the center, as needed.
• Ability to work both independently and as part of a team, while delegating effectively.
• Ability to resolve conflict and provide timely, constructive feedback.
• Strong organizational and time management skills with the ability to set priorities.
• Strong communication and technology navigation skills.
• Flexibility regarding work schedule, including evenings/nights, early mornings, weekends, and/or holidays, as needed.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
• Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.