Role: Fraud Analyst

Why Westerra?

Here at Westerra Credit Union, every employee counts. Our teams are made up of high-performing individuals committed to being HONORABLE, INVENTIVE, and CURIOUS – qualities that make us GREAT! Each person brings their authentic self to work every day, and we want you to feel comfortable being YOU.

All of our team members work towards a shared purpose: to teach one another to prosper. We strive to be a modern financial community where we all truly belong, both for our employees and the members we serve. We look forward to seeing how you will contribute to this purpose by positively impacting our members’ lives through personal attention, financial education, community engagement, and more. This is true for every role, as we believe that we are all member-facing. 

Founded by schoolteachers in 1934, we are a learning organization at our core. We embed a growth mindset in our employees, ensuring that we all prosper together! If you’re ready to make an impact and join a community where you can grow, belong, and thrive, we encourage you to apply today and help shape the future of Westerra! 

What is the role?

To prevent and detect suspicious and fraudulent activities on credit union accounts. Identify fraud trends and develop continuous improvements. Analyze and report on these trends to management. 

What will be expected of me?

• Handling incoming calls and requests for fraud related & fraud prevention activity.  
• Identifying suspicious activity and working with appropriate teams to investigate and thwart the activity.
• Completing investigation tasks for assigned cases. 
• Providing customer service to internal and external customers.
• Helping identify processes and procedures that need to be developed to prevent or minimize fraud losses.
• Making recommendations on how processes can be improved and policies modified. 
• Working with the Bank Secrecy Act (BSA) Department to investigate suspicious alerts from internal departments and Anti-Money Laundering (ALM) software, performing proper follow-up and documentation.
• Other duties as assigned.

Will I have Direct Reports? No

What am I bringing?

Experience/Education:

Internal

External

• 2+ years’ experience in retail banking financial services
• Experience with fraud related activities 
• Knowledge of Verafin (preferred)
• Knowledge of Symitar (preferred)
• Knowledge of Bank Secrecy Act Regulations, (emphasis on suspicious activity reports is preferred)

Skills and Abilities:

• Proficient in Microsoft Office 
• Exhibits strong verbal and written communication skills 
• Learns quickly and demonstrates that learning
• Detail oriented with strong organizational and time management skills
• Must maintain confidentiality
• Can be accountable for the completion of assigned tasks and projects with supervision
• Uses judgement with supervision
• Understands the basic business line and operating environment
• Able to handle problems that are not particularly difficult nor complex

What is the work environment like, and are there physical requirements for this role?

• Hybrid: Typically, a dispersed, flexible team environment both on Westerra campus (2x/week) and remote. Employees must reside in Colorado or be willing to relocate prior to starting employment. Residency is required for payroll and state tax purposes. 
• Mon-Fri:  8am – 5pm
• Office environment
• Works primarily at a desk

Salary: in addition to the starting hourly rate of $20.00 - $24.00, this role is also eligible for Westerra’s self-funding reward plan. This plan pays out a cash incentive annually if Westerra hits specific criteria tied to financial goals and this role has a direct impact on the outcome of those results! 

What are some of our benefit offerings?

• Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
• Two dental plans through Delta Dental
• Basic life and AD&D insurance, short-term disability and long-term disability
• 20+ days of paid time off (PTO) per year
• Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
• 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes up to 6% match
• Up to $5250 per year for educational reimbursement
• 4 weeks of paid parental leave
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

Please note, applications will be accepted until at least September 23, 2025.