Front of House (FOH) Lead chez Thomas Cuisine

Join Our REAL Food Mission!

Front of House (FOH) Lead | Location: 515 Colorow Way, Salt Lake City, UT 84108

Hourly Pay: $20 per hour| Full-Time

Schedule: Monday-Friday, 6:00 AM-2:30 PM

Job Summary

The Front of House (FOH) Lead is responsible for the daily operations and management of both cafés, as well as supporting catering services. This role emphasizes exceptional customer service, team leadership, and the flexibility to assist wherever needed, including light cooking and prep support.

What You'll Do

• Deliver outstanding customer service and foster a welcoming environment.
• Supervise FOH staff and report issues to the Director and/or Chef De Cuisine.
• Handle guest complaints promptly and professionally.
• Ensure all opening and closing duties are completed and cleanliness is maintained.
• Maintain inventory levels for FOH products including drinks, coffee, chips, and snacks.
• Support station cooks during busy times and assign tasks during slower periods.
• Train and assist new employees to ensure smooth onboarding.
• Assist with catering operations and grab-and-go services as needed.
• Place weekly orders for Pepsi, Coke, coffee, custodial supplies, and chemicals.
• Coordinate specialty bread and pastry orders with kitchen staff for catering.
• Cover FOH stations and assist during prep and meal services.
• Ensure FOH staff take lunch breaks and provide coverage when necessary.
• Manage call-offs and shift coverage, reporting illness and symptoms to the Food Service Director.
• Complete weekly grab-and-go list and track waste.
• Collaborate with Chefs and Food Service Director on FOH-related projects.

What You Will Bring

• High school diploma or equivalent; additional education or certification in hospitality management or food service preferred

• Proven leadership or supervisory experience in a café or restaurant setting
• Proficiency in POS systems and cash handling
• Proficiency in inventory control and cost management
• Familiarity with local health codes
• Thorough knowledge of food safety standards and regulations
• Knowledge of café-specific operational standards (e.g., cleanliness, food prep safety)
• Strong computer skills
• Strong understanding of finances
• Solid interpersonal skills
• ServSafe® Certification and State Food Handlers Card
• Ability to stand for extended periods and lift moderate weights (typically up to 25 lbs)

Physical and Sensory Requirements

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & responsibilities. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. Physical stamina to stand for long periods, lift trays, and perform repetitive tasks such as computer work, paperwork, and trayline operations such as standing up looking at trays or monitors for long periods. This may involve walking, standing, and occasionally navigating stairs or elevators. The employee is frequently exposed to the kitchen environment such as fumes, or airborne particles. The employee is occasionally exposed to wet & or humid conditions, extreme cold, extreme heat & vibration. The noise level in the work environment is usually moderate.

What We Offer!

• Comprehensive medical, dental, and vision benefits with several plan options to choose from, provided by Blue Cross. HSA and FSA Plans available. 
• Generous Accrued Paid Time Off and Leave Programs, such as Family Care Leave and Bereavement Leave 
• 401K Retirement Plan-with company match 
• On Demand Pay 
• Voluntary Short-Term Disability 
• Holiday Pay  
• Life Insurance 
• Employee Referral Bonus Program 
• Employee Meal
• Discount Purchase Plans, Legal Services and Wellness initiatives and other benefits via our Employee Assistance Program
• A supportive, collaborative work environment
• Opportunities for growth

Who We Are 

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.

Our commitment to you 

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

REAL Food | Genuine Service | Enduring Relationships