Technology Support Specialist (Hybrid) chez AAA, Inc.

Summary:

The Technology Support Specialist provides advanced technical support for complex IT systems, ensuring seamless operations and optimal performance. This role requires a blend of help desk support and in-depth technical expertise to address and resolve sophisticated IT issues.

Duties & Responsibilities:

• Provides advanced technical support to end-users, resolving complex hardware, software, and network issues.
• Manages and maintains end-user IT infrastructure, including Windows and Mac workstations, tablet computers, and smartphones.
• Monitors system performance and troubleshoots issues to ensure high availability and reliability.
• Implements and manages software updates, patches, and desktop configuration changes.
• Collaborates with other departments to understand and address their IT needs.
• Develops and maintains documentation for IT processes, procedures, and system configurations.
• Conducts regular system audits and generates reports on system performance and security.
• Assists in the planning and execution of IT projects, including system upgrades and migrations.
• Provides training and support to staff on new technologies and systems.
• Ensures compliance with organizational policies and industry regulations.
• Performs additional duties as assigned.

Requirements, Competencies, and Certifications:

• Strong knowledge of IT infrastructure, including servers, networks, and security systems.
• Proficiency in troubleshooting and resolving complex technical issues.
• Experience with system administration and network management.
• Familiarity with various operating systems (Windows, macOS, Linux) and software applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving abilities.
• Attention to detail and a commitment to maintaining high standards of work.
• Knowledge of cybersecurity best practices and protocols.

Education & Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education, experience, and certifications.
• Three (3) to five (5) years of experience in an IT support or analyst role, preferably in a professional services environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator).

Hiring Range: $32.57 - $40.38

This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan.

AAA, Inc. is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. The compensation offered will depend on your qualifications and experience.

AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance and offer a hybrid work model of three days in-office and two days at home (or whenever you work best) each week.

AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at the AAA, Inc. offices, either by email, the Internet, or in any form and method, without a valid written Statement of Work in place for this position from the AAA, Inc.'s Talent Acquisition Department, will be deemed the sole property of the AAA, Inc.'s Office. No fee will be paid if the AAA, Inc. office hires the candidate due to the referral or through other means.