Guest Service Sales Associate chez European Wax Center

EWC Growth is a rapidly growing franchisee of European Wax Center with multiple locations across five states.  EWCG strives to be the employer of choice in the beauty industry through our team focused values and willingness to support your individual career path.  European Wax Center is a market leader in the beauty and waxing industries with nearly 1,000 locations offering high-end facial and body waxing and related skin care services.  European Wax Center believes that revealing beautiful skin is the first step to revealing ones best self.  Through the services, process, products and customer experience delivered by a team of experts, guests of European Wax Center walk in and “strut out”.

Job Summary:

The role of a Guest Service Associate (GSA) is to manage the flow of the guests in and out of the Center and assist with guest services as requested.  The GSA must represent European Wax Center in a professional and consistent manner while upholding the company's core values.

Duties/Responsibilities:

• Greet guests upon arrival and making them feel welcomed.
• Administer check-ins and check-outs.
• Process guest payments, refunds, and appointment requests.
• Organize the Reservation Book based on Guest requests and Associate availability
• Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing which will result in package sales.
• Perform opening and closing procedures for the center.
• Educate guests on current in-center promotions.
• Arrive to work on time wearing the appropriate dress code and name tag.
• Follow all corporate policies and procedures.
• Participate in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on The HUB by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Maintains a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

Required Skills/Abilities:

• Ability to work flexible hours and weekends
• A positive, friendly, upbeat and personable demeanor.
• Ability to receive and implement feedback.
• An ability to work independently with limited supervision.
• Ability to work in a fun, fast-paced environment.
• Ability to communicate effectively through written and verbal interactions.
• Ability to learn and operate a POS system

Education and Experience:

• High school diploma or GED
• 2+ years customer service experience or sales experience is preferred.
• Certificate or diploma in hospitality advantageous.
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Good time management and organizational skills.
• Patience and good listening skills.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.